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Lexmark E460dw, E462dtn Gray background, Ghost images, THE PHOTOCONDUCTOR KIT IS DEFECTIVE

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Gray background

•For Windows users: From Print Properties, select a di fferent Toner Darkness setting before sending t he job to

print.

•For Macintosh users: From the print options, Copies & Pages, or General pop-up menu, cho ose Printer Features,

and then choose the setting needed from the Toner Darkness pop-up m enu.

•From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to

print.

Ghost images

These are possible solutions. Try one or more of the following:

THE PHOTOCONDUCTOR KIT IS DEFECTIVE

Replace the photoconductor kit.

CHECK THE PAPER TYPE SETTING

•For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the

tray.

•For Macintosh users: From the Print dialog, make sure th e Paper Type setting matches the paper loaded in the

tray.

•From the printer control panel Paper menu, make sure the Paper Type setting matches t he paper loaded in the

tray.

Troubleshooting

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Contents

Main Contents Additional printer setup............ ........................................... ...........20 Minimizing your printer's environmental impact.....................39 Loading paper and specialty media.............................................44 Paper and specialty media guidelines.........................................57 Understanding printer menus.......................................................72 Maintaining the printer........... ...................................... ................111 Administrative support........... .......................................... ............119 Clearing jams...................................................................................123 Troubleshooting.................. ............................ ............................ ...136 Page Page Safety information Learning about the printer Thank you for choosing this printer! Finding information about the printer Selecting a location for the printer Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Page Page Configured models Understanding the printer control panel Page Page Page Page Additional printer setup Installing internal options Available internal options Memory cards Firmware cards Installing a memory card Page Page Installing a flash memory or firmware card Installing hardware options Installing a 250- or 550-sheet drawer Page Page Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Using the World Wide Web Updating available options in the printer driv er Setting up wireless printing Information you will need to set up th e printer on a wireless network Installing the printer on a wireless netw ork (Windows) Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer informati on Configure the printer for wireless access Configure your computer to use the pri nter wirelessly Installing the printer on a wired network For Windows users For Macintosh users In Mac OS X version 10.5 or later In Mac OS X version 10.4 and earlier In Mac OS X version 10.5 In Mac OS X version 10.4 and earlier Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using Eco-Mode 1 2 3 4 5 6 Reducing printer noise Adjusting Power Saver Using the Embedded Web Server 1 2 3 4 5 Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reus e or recycling Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Specify a unit of measure Specify the paper height and width Loading trays Page Page Page Using the multipurpose feeder Opening the multipurpose feeder Page Loading the multipurpose feeder Page Page 5 6 Linking and unlinking trays Linking trays Unlinking trays 1 2 Creating a custom name for a paper type Assigning a customer paper type name to a tray Page Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letter head Using recycled paper and other office papers Storing paper Supported paper sizes, types, weights, and capacities Paper types and weights supported by th e printer Paper sizes supported by the printer Note: Optional trays are not available for some models. Paper and specialty media guidelines Paper tray capacities The capacities of the trays and the multipurpose feeder are based o n 75 g/m2 (20 lb) paper. Paper and specialty media guidelines Printing Printing a document Printing a document Printing on specialty media Tips on using letterhead Printing Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs 1 2 3 4 Page Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer c ontrol panel Canceling a print job from the computer Page Understanding printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Page Paper Weight menu Paper Loading menu Custom Types menu Universal Setup menu Reports menu Reports menu Network/Ports menu Active NIC menu Standard Network or Network <x> menus Page Reports menu (under the Network/Por ts menu) Network Card menu Network/Ports Network Menu Network Setup Network Card TCP/IP menu Note: This menu is available only for network models or printers attached to print server s. Network/Ports Network Menu Network Setup TCP/IP IPv6 menu Network/Ports Network Menu Network Setup IPv6 Wireless menu Network/Ports Network <x> Net <x> Setup Wireless AppleTalk menu Network/Ports Network Menu Network Setup AppleTalk NetWare menu Network/Ports Network Menu Network Setup NetWare LexLink menu Network/Ports Network Menu Network Setup LexLink menu USB menu Parallel menu SMTP Setup menu Use the following menu to configure the SMTP server. Security menu Miscellaneous menu Confidential Print menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Setup menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Image menu Maintaining the printer Cleaning the exterior of the printer Storing supplies Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges 1 2 3 Recommended toner cartridges and part numbers Replacing supplies Replacing the toner cartridge Page Replacing the photoconductor kit Page Page Moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the virtual display Checking the device status Viewing reports Configuring supply notifications Modifying confidential print settings Setting up e-mail alerts Restoring the factory default settings Page Clearing jams Avoiding jams Identifying jams in the paper path Understanding jam messages and locations Jam message numbers and how to access each jam Clearing jams 200 paper jam 1 2 Page 201 paper jam 202 paper jam 231 paper jam Page 233 paper jam 234 paper jam Page 251 paper jam Page Troubleshooting Understanding printer messages Calibrating Cartridge Life Exceeded Change <src> to <custom type name> Change <src> to <size> Change <src> to <type> <size> Close front door Load <src> with <custom type name> Load <src> with <custom string> Load <src> with <type> <size> Load <src> with <size> Load Manual Feeder with <custom type name> Load Manual Feeder with <custom string> Load Manual Feeder with <type> <size> Load Manual Feeder with <size> Page Page 32.yy Cartridge part number unsupported by device 32 Replace unsupported cartridge 34 Short paper 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some Held Jobs were deleted 38 Memory full 39 Complex page, some data may not have printed 42.xy Cartridge region mismatch 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Standard network software erro r 56 Standard parallel port disabled 56 Standard USB port disabled 58 Too many trays attached 80 Routine Maintenance 84 PC Kit life warning 84 Replace PC Kit 88 Cartridge low Solving basic printer problems Printer control panel display is blank or displays only diamonds Solving printing problems MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Confidential and other held jobs do not pr int PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT Job takes longer than expected to print REDUCE THE COMPLEXITY OF THE PRINT JOB CHANGE THE PAGE PROTECT SETTING TO OFF 1 3 4 5 6 Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 MAKE SURE THE OPTION IS INSTALLED MAKE SURE THE OPTION IS SELECTED Drawers Solving paper feed problems Paper frequently jams F AN , FLEX , AND STRAIGHTEN THE PAPER IN THE TRAY OR MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER C HECK THE Solving print quality problems Isolating print quality problems Page Gray background Ghost images THE PHOTOCONDUCTOR KIT IS DEFECTIVE Incorrect margins C HECK THE C HECK THE P APER S IZE C HECK THE P AGE SIZE Paper curl Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 THE TONER IS LOW Page Toner specks These are possible solutions. Try one or more of the following: Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Supp ort. MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Streaked vertical lines THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE THE TONER CARTRIDGE IS DEFECTIVE MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Solid black or white streaks appear on transparencies or paper MAKE SURE THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPE Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Page Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Page Page Power consumption Product power consumption Power Saver Off mode Total energy usage Page Industry Canada (Canada) Notice to users in the European Union Page Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WA RRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page 18 19 MICROSOFT CORPORATION NOTICES 1 ADOBE SYSTEMS INCORPORATED NOTICE Index Numerics A C D F G H I J N O P Q R S T U V W X