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Jams in the tray 2 area
1Gently pull tray 2 (250-sheet or 500-sheet tray) out.
2Pull the jam straight out.
3Push the tray in.
Jams inside a tray after clearing the metal stop
The print media jams as it releases from under the metal stop, but it has not completely exited the tray.
This can occur in any of the trays. You need to check each tray.
1Pull the tray completely out.
2Reposition the print media under the metal stop.
Note: If the sheet of print media is damaged, remove it. Do not reposition it.