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FMA-100 Troubleshooting
The following contains general issues and solutions related to
the FMA-100.
The OSD/Call letters do not display in the guest room(s).
• If the issue affects all rooms:
- Verify the FMA-100 is properly configured.
- Verify the FMA-100 is balanced flat.
• If the issue is restricted to a single room:
- Wait five minutes for the FMA-100 to re-broadcast the
channel lineup and re-test.
- Check the coaxial connections and signal levels in the
room.
- Replace the terminal.
The date/time is incorrect.
• If the FMA-100 is using the hotel’s network for the time
updates, verify the hotel’s network is operational.
• Reconfigure the Time Server in the FMA-100 software inter-
face.
• If the FMA-100 is not connected to the hotel’s network or
does not use the hotel’s interface to receive time updates,
reconfigure the FMA-100’s date and time.
The laptop/tablet cannot access the FMA-100 interface.
• Verify the laptop/tablet settings are properly configured.
• Verify the Ethernet crossover cable is in good condition and
connected properly.
• Ping the FMA-100 IP address (10.20.1.128). If the FMA-100
does not respond, the FMA-100 will need to be replaced.
Reset The Channel Lineup
The reset channel lineup function enables technicians to reset
or clear all configured channels from the FMA-100 channel line-
up. This function may be used - but is not required - when a
significant number of channels require reconfiguration.
Complete the following steps to reset the channel lineup.
1.Connect an Ethernet (crossover) cable between the
laptop/tablet’s Ethernet port and the FMA-100’s Ethernet
port. Tip: The laptop/tablet’s network settings must be on
the same subnet as the FMA-100.
2.Launch the laptop/tablet web browser.
3.Type http://10.20.1.128 in the browser’s address bar and
press <Enter>. The Current Channel Lineup screen will dis-
play.
4.Select the Configure Channel Lineup link. A login screen will
appear.
5.Type ‘lnet’ in the User name field. (LNET)
6.Type the ‘appropriate password’ in the Password field.
7.Select the OK button.
8.Select the Reset Channel Lineup link at the bottom of the
screen.
9.Select the Reset Configuration check box.
10. Select the Save Configuration button.
11. Wait for the check mark in the Reset Configuration check
box to disappear, indicating that all channels have been
removed from the channel lineup.
12. Reconfigure the channel lineup.
Complete the following steps to connect the FMA-100 to the
hotel’s coaxial distribution and Internet connection.
1.Connect the FMA-100 to the hotel’s coaxial distribution and
Internet connection.
2.Verify the forward signal (50.5 MHz) is between 3 dB and 10
dB in the guest rooms.
Note: If the signal level is not between 3 and 10 dB,
communications will be negatively affected, resulting in a
partial or missing channel lineup.
3.Verify that all viewable channels have a signal level
between 3 dB and 10 dB in the guest rooms.
Connect the FMA-100 to the Hotel’s Distribution Resources/Troubleshooting