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Troubleshooting
Troubleshooting

Chrome OS Troubleshooting

When the Web Browser Screen is not properly displayed.
Does a message appear saying
No network connection when trying to
visit a website?
•Verify that your LAN cable is properly connected.
•Verify in your task bar that Network connect is activated.
Have you verified your network settings? •Settings > Network select Settings from the Network screen.
•Check LAN items.
•Select Ethernet from Settings and select DHCP or Static IP.
•If you have been assigned a static IP from your internet service
provider, enter your IP address.
Is a screen asking for personal information? •When you try to connect to the internet for the rst time
through a LAN cable, certain internet service providers will
request your personal information.
•The user information screen is to verify the internet subscription
of the user.
Is a web page asking to download and
install Adobe Flash Player?
•This message appears when the Adobe Flash Player plug-in is
not enabled on your system.
•Open your web browser settings and check Enable plug-ins.
Are you unable to use ActiveX? •The web browser installed on the internet monitor does not sup-
port ActiveX. Only Internet Explorer supports ActiveX.
Does the web browser stop only on certain
sites?
•If a web page contains multiple instances of Flash content, the
web browser may stop working.
Malfunction of the external storage device (USB memory)
Are you unable to open files on the
external storage device?
•Check if your external storage device has enough free space.
•If not, remove some of the les to free up space on the device.
Is the photo viewer slow? •If your external storage device has more than 1,000 les, the
media player may perform slowly.
•Remove some of the les and try again.
Malfunction in Peripheral Devices
Is the mouse not responding? •Verify that the mouse is connected to the USB port on the rear
of the monitor.
Does the keyboard display jumbled letters? •Dierent types of keyboards are used for dierent languages.
•Verify that your keyboard matches the language used by the
program.
•The keyboard is set when the user selects the country.
Are the speakers not producing any
sound?
•Make sure that nothing is connected to the headphone/micro-
phone port on the right side of the product.
•Make sure that the volume is NOT set to 0 or Muted.
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