Manuals / LG Electronics / Kitchen Appliance / Cooktop

LG Electronics HN7413AG Before Calling For Service, T Ro U B L E S H O Ot I N G, Problem, English

Models: HN7413AG LCE30845

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T RO U B L E S H O OT I N G

T RO U B L E S H O OT I N G

BEFORE CALLING FOR SERVICE

Before you call for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials.

Problem	Possible Causes	Solutions
Cooktop does not work	• Cooktop controls are locked.	• See USING CHILD LOCK to turn off the
		CHILD LOCK feature.
	• Circuit breaker has tripped or	• Reset the circuit breaker or replace the fuse.
	fuse is blown.
	• Power outage.	• Check house lights to confirm power outage.
	• Installation wiring not complete.	• Contact the installer or dealer.

Cooktop does not heat	• No cookware or improper	• Make sure that cookware is centered on the cooking
	cookware on Cooking Zone.	zone, and that cookware is of the proper type for
		induction cooking. See SELECTING COOKWARE.
	• Cookware incorrect size for	• Cookware bottom must be large enough to cover
	selected Cooking Zone.	Cooking Zone completely. See SELECTING COOKWARE.
	• Cookware not resting completely	• Cookware bottoms must be flat and centered on the
	on Cooking Zone.	Cooking Zone, and must not rest on the cooktop triim.
		See SELECTING COOKWARE.
	• Incorrect Cooking Zone selected.	• Make sure the correct control is ON for the Cooking
		Zone being used.
	• No power to cooktop.	• See “Cooktop does not work” above.

Cooktop turns off	• Cooktop internal heat sensor	• Make sure the cooktop vents are not blocked. See
while cooking	has detected high temperature	page 21 for Air Exhaust and Fresh Air Intake locations.
	inside the cooktop.
	• Automatic shutoff has activated.	• The cooktop features an automatic shutoff feature
		that turns the entire cooktop off if any Cooking Zone
		has been on continuously for 17 hours.
	• Liquid or object on controls area.	• The cooktop control may read liquids or objects in
		the controls area as a touch, which could cause the
		cooktop to shut off. Clean up spills or remove objects
		and restart cooktop.

The power level for a	• Cookware has been removed from	• Place the cookware back on the Cooking Zone within
Cooking Zone is flashing	the Cooking Zone.	90 seconds to maintain the power level settings.
	• Cookware not centered on	• Make sure cookware is centered and resting flat on the
	Cooking Zone.	Cooking Zone. See SELECTING COOKWARE.

Power Boost does	• Power Boost being used with two	• Each side of the cooktop shares an inverter for both
not work	Cooking Zones on the same side of	Cooking Zone. Power Boost cannot be used with two
	the cooktop.	Cooking Zones on the same inverter at the same time.
		See POWER BOOST and POWER SHARING.

ENGLISH

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LG Electronics HN7413AG Before Calling For Service, T Ro U B L E S H O Ot I N G, Problem, Possible Causes, Solutions

Contents

TABLE DE CUISSON À INDUCTION EN VERRE CÉRAMIQUE DE VIDRIO CERÁMICOCERAMIC-GLASS INDUCTION COOKTOP COCINA A INDUCCIÓNfeatures with simple operation and stylish design. By following I N T RO D U C T I O NTHANK YOU Product Registration InformationIMPORTANT SAFETY NOTICE READ ALL INSTRUCTIONS BEFORE USEIMPORTANT NOTICE RADIO INTERFERENCE I M P O RTA N T S A F E T Y I N F O R M AT I O NNever use your appliance for warming or heating a room SAFETY PRECAUTIONSI M P O RTA N T S A F E T Y I N F O R M AT I O N READ ALL INSTRUCTIONS BEFORE USEI M P O RTA N T S A F E T Y I N F O R M AT I O N SAFETY PRECAUTIONS contELECTRICAL SAFETY CHILD SAFETYREAD ALL INSTRUCTIONS BEFORE USE SAFETY DURING USESwitch off the Cooking Zones after use I M P O RTA N T S A F E T Y I N F O R M AT I O NAlways switch off the appliance before cleaning SAFETY DURING USE contSAFETY WHEN CLEANING COOK MEAT AND POULTRY THOROUGHLYI M P O RTA N T S A F E T Y I N F O R M AT I O N HOW TO AVOID DAMAGE TO THE APPLIANCEDISPOSAL OF OLD APPLIANCES READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLYHOW INDUCTION COOKING WORKS INDUCTION COOKINGSELECTING COOKWARE I N T RO D U C T I O N TO I N D U C T I O N C O O K I N GUSE FLAT-BOTTOMED COOKWARE I N T RO D U C T I O N TO I N D U C T I O N C O O K I N GSELECTING COOKWARE continued AVOIDING SCRATCHESI N T RO D U C T I O N TO I N D U C T I O N C O O K I N G COOKWARE SELECTION AND PLACEMENTSELECTING THE PROPER PAN SIZE CORRECTPA RT S A N D F E AT U R E S PARTS AND FEATURES OF YOUR COOKTOP6 COOKING ZONE CONTROLS Each Cooking TOUCH CONTROL FEATURESPA RT S A N D F E AT U R E S ENGLISHFIRST OPERATION BEFORE USING THE COOKTOPSETTING THE CONTROLS O P E R AT I N G I N S T RU C T I O N STo adjust the power level SETTING THE POWER LEVELO P E R AT I N G I N S T RU C T I O N S SETTING THE CONTROLSPOWER LEVEL GUIDE SETTING THE CONTROLS contPOWER BOOST ACTIVATING POWER BOOSTCANCELING THE TIMER USING THE BRIDGE COOKING ZONESUSING THE TIMER SETTING THE TIMERPOWER SHARING USING CHILD LOCKSETTING CHILD LOCK CANCELING CHILD LOCKC A R E A N D C L E A N I N G CLEANING THE COOKTOPGENERAL CLEANING PROBLEM SOILSCOOKTOP DIMENSIONS TECHNICAL SPECIFICATIONSINSTALLATION AND SERVICE MUST BE PERFORMED BY A QUALIFIED INSTALLER NOTES TO INSTALLERAB C D PREPARING THE INSTALLATION LOCATIONIMPORTANT INSTALLATION INFORMATION I N S TA L L AT I O N I N S T RU C T I O N Snearest combustible DIMENSIONS AND CLEARANCESI N S TA L L AT I O N I N S T RU C T I O N S ModelELECTRICAL REQUIREMENTS IMPORTANT SAFETY INSTRUCTIONSELECTRICAL CONNECTIONS PROVIDING THE ELECTRICAL CONNECTIONI N S TA L L AT I O N I N S T RU C T I O N S 3-WIRE GROUNDED JUNCTION BOXELECTRICAL CONNECTIONS cont ELECTRICAL CONNECTIONI N S TA L L AT I O N I N S T RU C T I O N S COOKTOP INSTALLATION4-WIRE GROUNDED JUNCTION BOX ELECTRICAL CONNECTIONS contPreferred installation COOKTOP INSTALLATION contFINAL CHECK MODEL AND SERIAL NUMBER LOCATIONT RO U B L E S H O OT I N G BEFORE CALLING FOR SERVICEProblem SolutionsSolutions T RO U B L E S H O OT I N GBEFORE CALLING FOR SERVICE ProblemA replacement induction surface unit if it should fail LG ELECTRONICS, INC LG INDUCTION COOKTOP LIMITED WARRANTY - USAWARRANTY PERIOD WHAT IS COVEREDTO CONTACT LG ELECTRONICS BY MAIL LG ELECTRONICS, INC LG INDUCTION COOKTOP LIMITED WARRANTY - CANADAENGLISH N OT E S