T RO U B L E S H O OT I N G
BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials.
Problem | Possible Causes | Solutions |
Cooktop does not work | • Cooktop controls are locked. | • See USING CHILD LOCK to turn off the |
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| CHILD LOCK feature. |
| • Circuit breaker has tripped or | • Reset the circuit breaker or replace the fuse. |
| fuse is blown. |
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| • Power outage. | • Check house lights to confirm power outage. |
| • Installation wiring not complete. | • Contact the installer or dealer. |
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Cooktop does not heat | • No cookware or improper | • Make sure that cookware is centered on the cooking |
| cookware on Cooking Zone. | zone, and that cookware is of the proper type for |
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| induction cooking. See SELECTING COOKWARE. |
| • Cookware incorrect size for | • Cookware bottom must be large enough to cover |
| selected Cooking Zone. | Cooking Zone completely. See SELECTING COOKWARE. |
| • Cookware not resting completely | • Cookware bottoms must be flat and centered on the |
| on Cooking Zone. | Cooking Zone, and must not rest on the cooktop triim. |
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| See SELECTING COOKWARE. |
| • Incorrect Cooking Zone selected. | • Make sure the correct control is ON for the Cooking |
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| Zone being used. |
| • No power to cooktop. | • See “Cooktop does not work” above. |
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Cooktop turns off | • Cooktop internal heat sensor | • Make sure the cooktop vents are not blocked. See |
while cooking | has detected high temperature | page 21 for Air Exhaust and Fresh Air Intake locations. |
| inside the cooktop. |
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| • Automatic shutoff has activated. | • The cooktop features an automatic shutoff feature |
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| that turns the entire cooktop off if any Cooking Zone |
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| has been on continuously for 17 hours. |
| • Liquid or object on controls area. | • The cooktop control may read liquids or objects in |
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| the controls area as a touch, which could cause the |
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| cooktop to shut off. Clean up spills or remove objects |
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| and restart cooktop. |
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The power level for a | • Cookware has been removed from | • Place the cookware back on the Cooking Zone within |
Cooking Zone is flashing | the Cooking Zone. | 90 seconds to maintain the power level settings. |
| • Cookware not centered on | • Make sure cookware is centered and resting flat on the |
| Cooking Zone. | Cooking Zone. See SELECTING COOKWARE. |
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Power Boost does | • Power Boost being used with two | • Each side of the cooktop shares an inverter for both |
not work | Cooking Zones on the same side of | Cooking Zone. Power Boost cannot be used with two |
| the cooktop. | Cooking Zones on the same inverter at the same time. |
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| See POWER BOOST and POWER SHARING. |
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ENGLISH
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