TROUBLESHOOTING 29
TROUBLESHOOTING
General
Problem | Solution |
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Cannot control the TV with the remote | yyCheck the remote control sensor on the product and try again. |
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control. | yyCheck if there is any obstacle between the product and the remote control. | |
| yyCheck if the batteries are still working and properly installed ( to , | to ). |
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No image display and no sound is | yyCheck if the product is turned on. |
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produced. | yyCheck if the power cord is connected to a wall outlet. |
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| yyCheck if there is a problem in the wall outlet by connecting other products. | |
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Image appears slowly when the TV | yyThe image is muted during the product startup process. This is normal. If the image does | |
turns on. | not appear in a few minutes, unplug the TV for 30 seconds and try again. If the image still | |
| does not appear, contact the authorized service center in your local area. |
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Cannot connect external devices. | yyRefer to the “Connection Overview” and connect an external device. |
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The TV turns off suddenly. | yyCheck the power control settings. The power supply may be interrupted. |
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| yyCheck if the Auto sleep feature is activated in the Time settings. |
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| Refer to the “Sleep Timer”. |
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| yyIf there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of | |
| inactivity. (Depending on model) |
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Audio
Problem | Solution |
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No sound is produced while images | yyPress VOL or button. |
are displaying. | yyCheck if the sound is muted by pressing MUTE. |
| yyScroll to other channels. There may a problem with the broadcast. |
| yyCheck if the TV Speaker feature is activated in the menu option. |
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No output from one of the speakers | yyAdjust Balance in the menu option. |
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Unusual sound from inside the TV is | yyA change in ambient humidity or temperature may result in an unusual noise when the |
produced. | product turns on or off. There is no problem with your product. |
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