SMC Networks SMC8624/48T manual Appendix B Troubleshooting, Table B-1. Troubleshooting Chart

APPENDIX B

TROUBLESHOOTING

	Table B-1. Troubleshooting Chart
Symptom	Action
Cannot connect using	• Ensure that you have configured the agent with a valid IP
Telnet, Web browser,	address, subnet mask and default gateway.
or SNMP software	• If you are trying to connect to the agent via the IP address
	for a tagged VLAN group, your management station must
	include the appropriate tag in its transmitted frames.
	• Check that you have a valid network connection to the
	switch and that the port you are using has not been disabled.
	• Check network cabling between the management station
	and the switch.
	• If you cannot connect using Telnet or SSH, you may have
	exceeded the maximum number of concurrent Telnet/SSH
	sessions permitted. Try connecting again at a later time.
Cannot access	• Ensure that you have set the terminal emulator program to
the on-board	VT100 compatible, 8 data bits, 1 stop bit, no parity, and set
configuration	the baud rate to any of the following (9600, 19200, 38400,
program via a serial	57600, 115200 bps).
port connection
	• Check that the null-modem serial cable conforms to the
	pin-out connections provided in the Installation Guide.
Forgot or lost the	• Contact SMC Technical Support for help.
password

B-1