Further information

This chapter contains a variety of information, including the following:

Getting assistance - see below

Troubleshooting - see right

Appendices

Appendix 1 - Configuration menus

Appendix 2 - Configuration pages via viewer

Appendix 3 - VNC viewer connection options

Appendix 4 - VNC viewer window options

Appendix 5 - Browser viewer options

Appendix 6 - Addresses, masks and ports

Appendix 7 - Cable specifications

Appendix 8 - Hotkey sequence codes

Appendix 9 - Supported video modes

Safety information

Warranty

End user licence agreement

Radio frequency energy statements

Troubleshooting

Global network users are unable to contact the MC5-IP

Check that the correct address is being used by the remote users.

Check the network settings. Check that the users network address has not been excluded in the IP access control section.

If the MC5-IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the MC5-IP.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

LINDY website – www.lindy.com

Check the Support section of our website for the latest solutions and driver files.

Email

in the UK:

postmaster@lindy.co.uk

 

 

in the US:

usa@lindy.com

 

 

in Germany:

info@lindy.de

 

 

in France:

france@lindy.fr

 

 

in Italy:

italia@lindy.it

 

 

in Switzerland:

info@lindy.ch

 

 

elsewhere:

postmaster@lindy.com

Fax

in the UK:

01642 765274

 

 

in the US:

(256) 771-0460

 

 

in Germany:

0621-4700530

 

 

in France:

03 88 20 57 74

 

 

in Italy:

031 48 06 52

 

 

in Switzerland:

061-3359709

 

 

elsewhere:

+44 (0)1642 754029

Phone

in the UK:

01642 754000

 

 

in the US:

(256) 771-0660

 

 

in Germany:

0621-470050

 

 

in France:

0 825 825 111

 

 

in Italy:

031 48 40 11

 

 

in Switzerland:

061-3359700

 

 

elsewhere:

+44 (0)1642 754020

   



66

Page 67
Image 67
Lindy MC5-IP manual Troubleshooting, Getting assistance

MC5-IP specifications

The Lindy MC5-IP is an innovative and versatile presentation switcher designed for a variety of audiovisual settings, making it ideal for professional environments such as conferences, classrooms, and event spaces. Its primary objective is to provide seamless connectivity and efficient management of multiple video sources, enhancing the overall user experience in presentations and broadcasts.

One of the standout features of the MC5-IP is its capability to handle multiple input formats. It supports HDMI, DisplayPort, and VGA connections, allowing users to easily switch between various devices such as laptops, projectors, and media players. This flexibility promotes a smooth transition during presentations, minimizing downtime and interruptions.

The device is equipped with cutting-edge video processing technology, which ensures high-quality output at resolutions up to 4K. This high definition support is crucial in today’s digital landscape, as it provides crystal-clear images and vibrant colors, essential for impactful presentations. Furthermore, the MC5-IP employs advanced scaling technology that adjusts the output resolution to match the capabilities of the connected display, ensuring optimal visual quality.

Integration capabilities are another highlight of the MC5-IP. It can be easily integrated into existing AV systems and works seamlessly with popular control systems, such as Crestron and AMX. This compatibility allows for centralized control, making it easier for operators to manage video sources, adjust settings, and coordinate multiple displays without the need for complex setups.

In addition, the Lindy MC5-IP features an intuitive user interface that simplifies operation. The device can be controlled via a touch screen, remote control, or web-based application, providing users with convenient options to manage their presentations. The user-friendly design minimizes the learning curve, making it accessible for individuals who may not be tech-savvy.

The MC5-IP also prioritizes reliability and durability. It is built with high-quality components that ensure long-term performance, making it a dependable choice for frequently used environments. Finally, its compact form factor allows for easy transport and installation, catering to the dynamic needs of modern presentation scenarios.

In summary, the Lindy MC5-IP is a robust presentation switcher designed with professionalism in mind. Its versatility, high-resolution support, integration options, user-friendly interface, and durability make it an essential tool for anyone looking to enhance their AV presentations.