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Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 - Conguration menus
• Appendix 2 - Conguration pages via viewer
• Appendix 3 - VNC viewer connection options
• Appendix 4 - VNC viewer window options
• Appendix 5 - Browser viewer options
• Appendix 6 - Addresses, masks and ports
• Appendix 7 - Cable specications
• Appendix 8 - Hotkey sequence codes
• Appendix 9 - Supported video modes
• Safety information
• Warranty
• End user licence agreement
• Radio frequency energy statements

Troubleshooting

Global network users are unable to contact the MC5-IP
• Check that the correct address is being used by the remote users.
• Check the network settings. Check that the users network address has not
been excluded in the IP access control section.
• If the MC5-IP is situated behind a rewall, check that the relevant ports are
being allowed through the rewall and are being correctly routed.
• Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (download a new one) or only the
admin user has been congured on the MC5-IP.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• LINDY website – www.lindy.com
Check the Support section of our website for the latest solutions and driver
les.
• Email in the UK: postmaster@lindy.co.uk
in the US: usa@lindy.com
in Germany: info@lindy.de
in France: france@lindy.fr
in Italy: italia@lindy.it
in Switzerland: info@lindy.ch
elsewhere: postmaster@lindy.com
• Fax in the UK: 01642 765274
in the US: (256) 771-0460
in Germany: 0621-4700530
in France: 03 88 20 57 74
in Italy: 031 48 06 52
in Switzerland: 061-3359709
elsewhere: +44 (0)1642 754029
• Phone in the UK: 01642 754000
in the US: (256) 771-0660
in Germany: 0621-470050
in France: 0 825 825 111
in Italy: 031 48 40 11
in Switzerland: 061-3359700
elsewhere: +44 (0)1642 754020
HT