CALLMASTER®
IV Voice Terminal User and Installation Instructions
1
Your CALLMASTER IV Voice Terminal
The CALLMASTER® IV voice terminal referred to in this manual has been
specially designed for use with the Automatic Call Distribution (ACD) s ystem
and the many features of the DEFINITY® Enterprise Communications Server
(ECS) and the DEFINITY® Communications System Generic 1, Generic 2, and
Generic 3.
This voice terminal has six buttons that can be used for either call
appearances or features and 15 buttons that are administered exclusively for
features. It also has a 2-line by 40-character liquid crystal disp lay for showing
call-related information, and designated buttons for both the ACD Log In a nd
Release features.
In addition, the CALLMASTER IV has a built-in Recorder Interface which
allows you to connect the voice terminal to a recording device s o that you can
record all voice interactions.
NOTE: The tape recorder used with the CALLMASTER IV voice terminal must
be purchased by the user; it is

not

provided with the voice terminal.
For more information on using ACD features, see the

DEFINITY Enterprise

Communications Server (ECS) ACD Agent Instructions

, 555-204-722; the

DEFINITY Generic 2 and System 85 ACD Agent Instructions

, 555-104-713;
the

DEFINITY Enterprise Communications Server (ECS) ACD Supervisor

Instructions

, 555-230-724; and the

DEFINITY Generic 2 and System 85 ACD

Supervisor Instructions

, 555-104-714.
The Headset (or the Handset)
Since the CALLMASTER IV voice terminal is most often used with a headset,
each set has two headset jacks, one on each side of the housing, so that o ne
or two headsets can easily be connected. The voice terminal is i mmediately
off-hook when the headset is plugged into the voice terminal.
With the use of an optional handset D-Kit, a K2G2 handset can be added to
the voice terminal. (See “Orderable Equipment” in the Installation section of
these instructions for Comcodes of the handset D-Kits and individual parts.)
This kit includes a handset and handset cord, a PJ327 adapter so that the
handset cord can be connected to one of the headset jacks, and a cradle i n
which the handset can be kept when it is not in use. (This cradle

cannot

be
used as a switchhook.)
NOTE: Equipment used with previous versions of the CALLMASTER
voice terminal may not be compatible with the CALLMASTER IV.
NOTE: If you have both a handset and a headset plugged into a
CALLMASTER IV voice terminal, you may want to unplug the handset when
you are not using it, since it can pick up nearby noises (such as papers being
shuffled) which may be heard over the headset.