CALLMASTER®
IV Voice Terminal User and Installation Instructions
2
The Recorder Interface
The CALLMASTER IV’s Recorder Interface is designed for recording calls on a
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is
recommended.) With this interface, a warning tone, a soft beep repeated every
15 seconds, notifies the agent and the calling party that the call is bei ng
recorded.
Be aware that this tone may be a legal requirement.IMPORTANT: The use of service observing features and call recording
features may be subject to federal, state, and local laws, rules, or regu lations
and may be prohibited pursuant to the laws, rules, or regulations or re quire
the consent of one or both of the parties to the conversation. Customers
should familiarize themselves with and comply with all applicable laws, rules,
and regulations before using these features.
Organization of This Guide
This user guide is divided into four main sections:
Feature Descriptions — Use the drawing to locate the features on your
CALLMASTER IV voice terminal; use the feature descriptions and
explanations to help you remember how these features are used.
Installation — Use the procedures listed in this section to install your
CALLMASTER IV voice terminal.
Basic Voice Te rmi nal Op era tio ns — Use the procedures here to go off-hook,
raise or lower the receive volume, and disconnect from calls.
Feature Procedures — Follow the procedures listed here to use the fixed
features on your voice terminal, those features you can use immediately.
Technical Description — This short section contains the dimensions, power
requirements, and environmental requirements for the CALLMASTER IV voice
terminal.