12
Problem Solution
Power is not ON • Check if the plug is connected to main power.
• Check if there is any blown fuse.
Alarm is on
(audible & visual)
• Check if the connection between air tube connector to
pump unit is tightly secured.
• Check if the CPR is sealed.
• Check if there are any leakage on air cells.
• Check if all tubing connections along mattress are secured.
Patient is bottoming out • Pressure setting might be inadequate for the patient,
adjust comfort range 1 to 2 levels higher and wait for a
few minutes.
Mattress becomes too firm and
pressure can’t be reduced. • This may happen when the AUTOFIRM is activated for
too long. Release some air by disconnecting the air tube
connector and change to preferred setting.
Air Mattress is loose • Check if all the snap buttons or straps of mattress are
all securely fastened.
• Check if the mattress is fixed to the bed frame by
elastic straps.
Air tube connector won’t fit
into the pump unit
• Press handles on both sides of air tube connector
slightly before pushing the connector into the pump unit.
• Make sure the connector is tightly secured by hearing
“click” while pushing it into pump unit.
Large airflow from air
bladders • This is normal since this system has high airflow and
numerous air loss holes on all bladders.
8. TroubleshootingIf your questions can't be answered with above information, it might require a technician to
take care the problem. Please contact your local dealer directly.