M-Systems Flash Disk Pioneers IDE 4000, Flash Disk user manual How to Get Help

7.6. How to Get Help

If you need technical assistance with the installation and configuration of your IDE 4000, please contact your customer support representative and have the following information available:

•Product and serial number of your IDE 4000

•Description of your computer hardware (manufacturer, model, attached devices, etc.)

•Description of your IDE host adapter and associated drivers

•Description of your software (operating system, version, application software, etc.)

•A complete description of the problem

•The exact wording of any error messages

Before contacting M-Systems directly, first contact your dealer (if you did not purchase you IDE 4000 directly from M-Systems). If your dealer cannot provide the help you need, you can obtain technical support directly from M-Systems at one of the numbers in the list of offices on the last page of this manual, or from the M-Systems website www.m-systems.com.

20 Product Specification and User Manual IDE 4000 Flash Disk 34-PS-0304-00 Rev. 2.1