OTHERS
Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.
Problem | Solution |
No power. | - Check if the AC cord is properly connected. |
| - Unplug the AC cord once, and wait for |
| in again. |
No sound or picture. | - Check if the connected TV is turned on. |
| - Check if the connections are made securely and correctly. |
| - Check whether the connected TV or other device supports HDCP. (This |
| unit will not output a video signal unless the other device supports |
| HDCP.) |
| - Check whether the output format of this unit (HDMI FORMAT) matches |
| the supported input format of other connected device. |
No audio / video signal on the | - If the unit is connected to the unauthorized display device with an |
display device via HDMI cable. | HDMI cable, the audio / video signal may not be output. |
| - Perform an HDMI cable hotplug, wherein you disconnect the HDMI |
| cable from the TV and this unit and then reconnect it to both the |
| devices while they are powered on. |
| - Ensure that your HDMI cable is certified. |
Distorted picture. | - Sometimes a small amount of picture distortion may appear. This is |
| not a malfunction. |
| - Connect this unit directly to the TV. If the audio / video cables are |
| connected to a VCR, pictures may be distorted due to the copy right |
| protection system. |
Completely distorted picture | - Make sure the disc is compatible with this unit. |
or black / white picture with |
|
BD / DVD. |
|
No sound or distorted sound. | - Adjust the volume. |
| - Check if speakers are connected correctly. |
| - Check the HDMI connections. |
| - Check the settings in “Audio” menu. |
Picture freezes momentarily | - Check the disc for fingerprints / scratches and clean with a soft cloth |
during playback. | wiping from center to edge. |
| - Clean the disc. |
Disc cannot be played back. | - Clean the disc. |
| - Ensure the disc label is facing up. |
| - Check if the disc is defective by trying another disc. |
| - Cancel the ratings control or change the control level. |
| - Insert a correct disc that can be played back on this unit. |
SD Memory Card cannot be | - The format of the card does not match that accepted by this unit or |
read. | the card is not compatible. |
No return to | - Reset this unit by turning it off, then on again. |
when disc is removed. |
|
The unit does not respond to | - Aim the remote control directly at infrared sensor window on the front |
the remote control. | panel. |
| - Reduce the distance to infrared sensor window. |
| - Replace the batteries in the remote control. |
| - |
Buttons do not work or the | - To completely reset the unit, press and hold [ySTANDBY/ON] on the |
unit stops responding. | front panel for 10 seconds to shut down the unit or unplug the AC |
| cord from the AC outlet for |
The unit does not respond to | - Operations may not be permitted by the disc. Refer to the instructions |
some operating commands | of the disc. |
during playback. |
|
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