Problem

Solution

The unit cannot read BD /

- Condensation? (Let sit 1 or 2 hours)

DVD/ CD.

- Check if the disc is compatible with this unit.(Refer to page 14 .)

 

- Wipe the dirt off the disc or replace the disc.

Angle does not switch.

- The angle cannot be switched for BD / DVD which do not contain

 

multiple angles. In some cases multiple angles are only recorded for

 

specific scenes.

Playback does not start when

- Check the settings in “Parental” menu.

the title is selected.

 

 

 

The password for rating level

- Enter the default password “4737”, then your forgotten password will

has been forgotten.

be cleared.

Cannot connect to the

- Check if the LAN cable connection is properly made.

network.

- Turn on the modem or broadband router.

 

- Check the network setting.

 

- Check if the broadband router and/or modem is correctly connected.

 

- Check the “BD-Live Setting”.

 

- When connecting directly to a modem via a LAN cable, you might

 

need to power cycle the modem to reset settings on the modem.

Cannot use the wireless

- Once you have activated the wireless connection please wait 30

connection.

seconds for the connection to be established after turning on the unit,

 

before trying to access network features such as BD-Live or VUDU.

Cannot connect to the

- Check the content of your Internet service contract to see if your

network while my PC is

Internet service provider prevents multiple terminals connecting at

connected to the network.

the same time.

The capacity of the SD card

- Data may be written to the SD card when a BD-video that supports the

decreased.

virtual package is used and an SD card is in the slot.

Cannot use the BD-Live

- Insert an SD card with enough capacity (1GB or more).

function or download of data

- Check if an SD card is correctly inserted.

does not perform properly.

- Make sure the write-protect switch on the SD card is not enabled.

Cannot play back BD-video

- Insert an SD card(1GB or more) which is formatted on this unit.

(BD-ROM Profile 2.0).

- Some discs with BD-Live function require memory when playing back

 

the content.

 

- Do not remove the card during playback.

 

- Make sure the write-protect switch on the SD card is not enabled.

The picture quality of

- Check the speed of your Internet connection. You need speeds of at

streaming movie (VUDU) is

least 8 Mbps to this player for high quality uninterrupted playback.

poor.

 

Streaming movie (VUDU)

- Contact your Internet service provider to troubleshoot your Internet

often stops or starts buffering

connection for speed and line quality. Consistent line quality and

during playback.

speed are very important for Internet video playback.

Cannot use VUDU feature.

- Check if the network connection is properly made.

Cannot rent or buy movies /

- You need to activate the VUDU account. (Refer to page 25)

TV episodes on VUDU.

- Log into your account at http://my.vudu.com and check your payment

 

information.

Note

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this manual for details on correct operations.

•Some functions are prohibited on some discs.

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