Help and advice
Frequently asked questions What you can do
The set top box will not switch on. What
should I do?
Check the mains power cable and make sure it is
plugged into a suitable power outlet. Check that the
mains supply is switched On. Connect the power
cable to a different power outlet.
The set top box does not seem to work and
there is nothing shown on the TV.
Are the Standby Indicators blue? If they are not:
• Pressthe[STANDBY] button on your remote
control.
• Makesurethatallcablesarefirmlyconnected
to the set top box and TV.
• Checkthatthesettopboxisproperlyplugged
into the power supply.
If the standby indicators are blue:
• Checkyouhavethecorrectchannelandinput
selected on your TV.
• Checkthatallcablesarecorrectlyattached.
• CheckthebrightnessleveloftheTV.
• Ifyouhaveconnectedthesettopboxtoyour
TV using a HDMI cable, ensure the correct
settings have been chosen for your TV. For
more information, see page 16.
The picture appears to be ‘squashed’ or ‘cut
off’.
Make sure the aspect ratio settings are suitable for
your TV. For more information, see page 8.
I forgot to plug in the aerial when I set up
the set top box. What should I do?
Switch off your set top box at the mains supply. Plug
in the aerial. Switch the set top box mains supply
back on and perform a retune. For more information,
see page 21.
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