TROUBLESHOOTING | table. | |
| | If the unit does not operate properly, check items shown in the following |
In case of trouble, check the following before calling for service: | If your trouble cannot be recovered with the remedy actions listed in |
1. Are the connections made properly ? | the following table, malfunction of the internal circuitry is suspected; |
2. Are you operating the unit properly following user’s guide ? | immediately unplug the power cable and contact your dealer, nearest |
3. Are the power amplifiers and speaker working properly ? | Marantz distributor or the Marantz Service Center in your country. |
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SYMPTOM | CAUSE | | REMEDY |
| | | |
SR-14EX cannot be turned up. | The power plug is not connected. | | Connect the power plug to the outlet. |
| | | |
No sound and picture are output | Mute is on. | | Cancel mute using the remote control unit. |
even when power is on. | The input cable is not connected correctly. | | See the connection diagram and connect the cables correctly. |
| The master volume control is turned all the way down. | Adjust the master volume. |
| The function selector position is wrong. | | Select correct position. |
| | |
Speaker not outputting any sound. | The headphones are connected to the headphone jack. | Disconnect the headphones. (Speakers will not output sound when |
| | | headphones are connected.) |
| | | |
Sound and pictures from other | Input cable connected incorrectly. | | Connect the cable correctly by referring to the connection |
than equipment selected with the | | | diagram. |
function selector. | | | |
| | | |
Sound from the wrong channel is | Speaker cable connected incorrectly. | | Connect the cable correctly by referring to the connection |
output from the speaker. | | | diagram. |
| | |
No sound is output from the center | The center speaker cable connection is incomplete. | Connect the cable correctly. |
speaker. | STEREO has been selected for Surround mode. | | When STEREO is selected for Surround mode, no sound will be |
| Center = NONE has been selected in SETUP mode. | output from the center speaker. Set another Surround mode. |
| Make the correct setting. |
| | |
No sound is output from the | The surround speaker cable connection is incomplete. | Connect the cable correctly. |
surround speaker. | STEREO has been selected for Surround mode. | | When STEREO has been selected for Surround mode, no sound will |
| Surround = NONE has been selected in SETUP mode. | be output from the surround speaker. Set another Surround mode. |
| Make the correct setting. |
| | |
No output to Sub Woofer Out. | Sub-woofer = NONE has been selected in SETUP mode. | Select Sub-woofer = YES. |
| | | |
Surround mode cannot be changed. | The headphones are connected to the jack. | | Disconnect the headphones. (When headphones are connected, |
| | | Surround mode will be fixed to STEREO.) |
| | | |
Noise is produced during DTS- | Analog has been selected for input. | | Be sure to perform digital connection, select digital input, then |
encoded CD or laser disc play. | | | play. |
| | | |
DTS sources cannot be played. | Surround mode is set to DOLBY. | | Select other mode. |
| The DVD or LD player is not DTS digital out capable. | Use a player which responds to DTS-digital out. |
| | | |
Player skips during play of a DTS | Data error occurred during player skip. | | Set Surround mode to DTS-cinema or DTS-music.. |
source and produces noise. | | | |
| | |
A 96kHz PCM signal cannot be | The disc player is not 96kHz PCM digital out capable. | Use a player that responds to 96kHz PCM digital out. |
played. | Surround mode is set to other than STEREO and AUTO. | Set Surround mode to STEREO or AUTO. |
| | |
A normal PCM signal (CD or laser | Surround mode is set to DTS-cinema or DTS-music. | Select other mode. |
disc) cannot be played. | | | |
| | |
A Dolby Digital signal cannot be | Surround mode is set to DTS-cinema or DTS-music. | Select other mode. |
played. | | | |
| | | |
A specific channel does not | Nothing recorded on source. | | Check the encoded channel on the source side. |
produce output. | | | |
| | | |
FM or AM reception fails. | Antenna connection is incomplete. | | Correctly connect the indoor FM and AM antennas to FM and AM |
| | | antenna outlets. |
| | | |
Noise is heard during AM reception. | Reception is affected by other electrical fields. | | Try changing location where the AM indoor antenna is set up. |
| | |
Noise is heard during FM reception. | The radio waves from the broadcasting station are weak. | Install an FM outdoor antenna or use cable TV/FM. |
| | | |
Cannot get programmed station | Preset data has been erased. | | Disconnecting power plug for long periods of time will erase preset |
when the PRESET button is | | | data. If that happens, input the preset data again. |
pressed. | | | |
| | | |
Nothing appears on the remote | Batteries are consumed. | | Replace all the batteries with new ones. |
commander display. | | | |
| | | |
Control with the remote control unit | Batteries are consumed.. | | Replace all the batteries with new ones.. |
fails. | Remote controller's function-key setting is wrong. | Select different position from which equipment will be controlled. |
| The distance between this SR-14EX and the remote | Move closer to this SR-14EX. |
| commander is too far. | | |
| Something is blocking SR- 14EX and the remote | Remove offending object. |
| commander. | | |
| | |
No sound is output from the | The surround speaker cable connection is incomplete. | Connect the cable correctly. |
surround back speaker. | STEREO has been selected for Surround mode. | | Surround back channel is active in THX surround EX mode, in |
| Surr. Back = NONE has been selected in SETUP mode. | other Surround mode, no sound will be output from the surround |
| surround back speaker. | | speaker. |
| Surround mode is not THX surround EX. | | Set THX Surround EX mode. |
| | | |
Can not decode HDCD. | Input signal does not support HDCD. | | Play HDCD CD . |
| Surround mode is not AUTO, or Source Direct. | | Set surround mode AUTO or Source Direct. |
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