ENGLISH

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly ?

2.Are you operating the unit properly following the user’s guide ?

3.Are the power amplifiers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOMCAUSEREMEDY

 

 

 

SR4001/SR5001 cannot be

The power plug is not connected.

Connect the power plug to the outlet.

turned up.

 

 

 

 

 

No sound and picture are output

Mute is on.

Cancel mute using the remote control unit.

even when power is on.

 

 

The input cable is not connected correctly.

See the connection diagram and connect the cables

 

 

 

correctly.

 

 

 

 

The master volume control is turned all

Adjust the master volume.

 

the way down.

 

 

 

 

 

The SOURCE position is wrong.

Select correct position.

 

 

 

No speaker output.

The headphones are connected to the

Disconnect the headphones. (Speakers will not output

 

headphone jack.

sound when headphones are connected.)

 

 

 

Incorrect Audio or Video for

Input cable connected incorrectly.

Connect the cable correctly by referring to the

selected source.

 

connection diagram.

 

 

 

Incorrect Audio from a channel.

Speaker cable connected incorrectly.

Connect the cable correctly by referring to the

 

 

connection diagram.

 

 

 

No Audio output from the center

The center speaker cable connection is

Connect the cable correctly.

channel speaker.

incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO is selected for Surround mode, no

 

mode.

sound will be output from the center speaker. Set

 

 

another Surround mode.

 

 

 

 

Center = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround speaker cable connection

Connect the cable correctly.

surround speakers.

is incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO has been selected for Surround

 

mode.

mode, no sound will be output from the surround

 

 

speaker. Set another Surround mode.

 

 

 

 

Surround = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround back speaker cable

Connect the cable correctly.

surround back speakers.

connection is incomplete.

 

 

 

 

 

Surround mode is not EX/ES mode.

Set surround mode EX/ES.

 

 

 

 

Surround back = NONE has been selected

Make the correct setting.

 

in SPEAKERS SIZE SETUP

 

 

 

 

SYMPTOM

CAUSE

REMEDY

 

 

 

Can not select EX/ES mode.

Surround center= NONE has been

Make the correct setting.

 

selected in SPEAKERS SIZE SETUP

 

 

 

 

 

Input signal is incompatible.

Use 5.1channel source.

 

 

 

Can not select Pro Logic IIx

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

mode.

 

signal or analog input signal.

 

 

 

Can not select Neo:6 mode.

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

 

 

signal or analog input signal.

 

 

 

Can not select CSIImode.

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

 

 

signal or analog input signal.

 

 

 

No output to Sub Woofer Out.

Sub-woofer = NONE has been selected in

Select Sub-woofer = YES.

 

SETUP mode.

 

 

 

 

Noise is produced during DTS-

Analog has been selected for input.

Be sure to perform digital connection, select digital

encoded CD or laser disc play.

 

input, then play.

 

 

 

A specific channel does not

Nothing recorded on source.

Check the encoded channel on the source side.

produce output.

 

 

 

 

 

FM or AM reception fails.

Antenna connection is incomplete.

Correctly connect the indoor FM and AM antennas to

 

 

FM and AM antenna outlets.

 

 

 

Noise is heard during AM

Reception is affected by other electrical

Try changing location where the AM indoor antenna

reception.

fields.

is set up.

 

 

 

Noise is heard during FM

The radio waves from the broadcasting

Install an FM outdoor antenna.

reception.

station are weak.

 

 

 

 

Cannot get programmed station

Preset data has been erased.

Disconnecting power plug for long periods of time will

when the PRESET button is

 

erase preset data. If that happens, input the preset

pressed.

 

data again.

 

 

 

Control with the remote control

Batteries are consumed.

Replace all the batteries with new ones.

unit fails.

 

 

Remote controller’s function-key setting

Select different position from which equipment will

 

 

is wrong.

be controlled.

 

 

 

 

The distance between this SR4001/

Move closer to this SR4001/SR5001.

 

SR5001 and the remote commander is

 

 

too far.

 

 

 

 

 

Something is blocking SR4001/SR5001

Remove offending object.

 

and the remote commander.

 

 

 

 

Note:

After “PROTECT” appears on the unit’s display, the standby indicator may start flashing. If it does, there is a problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit, call for servicing.

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