Symptom

Cause/Solution

Page

Can not play DRM-

• The server does not support DRM. Connected to a server that

–

protected files.

does support DRM.

 

 

• The server has not obtained the DRM license. Obtain the DRM

51

 

license on the server side in advance.

 

 

 

 

Takes time to play or

• The file size is large. This is not a malfunction.

51

change to the next

• DRM-protected content is being played. This is not a malfunction.

51

file.

 

 

Takes time for the

• There is a large number of files in the list. During random play,

–

file list to display.

the larger the number of files in the server, the longer it takes to

 

 

display the file list. Reduce the number of connected servers or

 

 

reduce the number of files registered on the server.

 

Cannot play even

• The server does not support this file format. Only files whose

–

though the file

formats are supported by both the unit and the server can be

 

format is supported

played. See the server’s user guide.

 

for playback.

• There is not enough network bandwidth. Communication in a

8

 

network may become congested, Stop the communication of the

 

 

other devices, or redesign your network environment.

 

Playback breaks up.

• The file bit rate is too high. Communication in a network may

8

 

become congested, Stop the communication of the other devices,

 

 

or redesign your network environment.

 

DVD

GBD-Live™H

 

 

 

 

 

 

 

 

Symptom

Cause/Solution

Page

 

Basic

BD-Live™ function

• Network connection is not established. Perform the connection

39

 

does not work.

test. If “The network connection failed” is displayed in the test,

 

 

 

check the network cable connection and settings.

 

 

version

 

• When the BD-Live™ function is used, the line speed of the

32

 

 

 

 

 

broadband being used is not sufficient. Consult with the Internet

 

 

 

 

Service Provider (ISP) and change it to the speed recommended

 

 

 

 

for using a broadband line.

 

 

 

 

• Check if the disc has support for BD-Live™.

–

 

 

 

 

 

 

• If the BD-Live™ function does not work even after data is

38

 

 

 

 

 

 

downloaded into a USB memory device, reformat the USB

 

 

Advanced

 

memory device on this unit.

 

 

 

 

 

 

 

• The “BD-Live Connection” setting of “Network” menu is set to

40

 

 

 

“Prohibited”. Set it to “Permitted”.

 

 

 

Cannot play BD-

• The content downloaded to the built-in memory or USB memory

–

 

version

Live™ video.

device are provided as a part of the BD-Video content by the video

 

 

 

 

 

 

company who recorded the disc. You cannot copy BD-Live™ video

 

 

 

 

or audio content into a USB memory device and play that USB

 

 

 

 

memory device independently on equipment other than this unit.

 

 

 

GVideo streaming distribution serviceH

 

 

 

 

 

 

 

 

 

Symptom

Cause/Solution

Page

 

 

Playback stops

• When Video streaming distribution service function is used, the

19

 

Information

from time to time

line speed of the broadband being used is not sufficient. Consult

 

 

 

 

 

during playback of

with the Internet Service Provider (ISP) and change it to the speed

 

 

 

the video streaming

recommended for using a broadband line.

 

 

 

distribution service.

 

 

 

 

 

 

 

 

 

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