Obtaining Service

 

 

 

We take great pride in our dealers. Experience, dedication, and integrity

 

 

 

make these professionals ideally suited to assist with our customers’

 

 

 

service needs.

 

 

 

If your Mark Levinson component must be serviced, please contact

 

 

 

your dealer. Your dealer will then decide whether the problem can be

 

 

 

remedied locally, or whether to contact Madrigal for further service in-

 

 

 

formation or parts, or to obtain a Return Authorization. The Madrigal

 

 

 

Technical Services Department works closely with your dealer to solve

 

 

 

your service needs expediently.

 

 

 

 

 

Important!

 

Return authorization must be obtained from Madrigal’s

 

 

 

Technical Services Department BEFORE a unit is

 

 

 

shipped for service.

 

 

 

 

 

 

 

It is extremely important that information about a problem be explicit

 

 

 

and complete. A specific, comprehensive description of the problem

47

 

 

helps your dealer and the Madrigal Technical Services Department lo-

 

 

 

 

 

cate and repair the difficulty as quickly as possible.

 

 

 

A copy of the original bill of sale will serve to verify warranty status. Please

 

 

 

include it with the unit when it is brought in for warranty service.

 

 

 

 

 

Warning!

 

All returned units must be properly packaged

 

 

 

(preferably in their original packing material), and the

 

 

 

proper return authorization numbers must be marked

 

 

 

on the outer carton for identification. If the packaging

 

 

 

to protect the unit is, in our opinion or that of our

 

 

 

dealer, inadequate to protect the unit, we reserve the

 

 

 

right to repackage it for return shipment at the owner’s

 

 

 

expense. Neither Madrigal nor your dealer can be

 

 

 

responsible for shipping damage due to improper (that

 

 

 

is, non-original) packaging.

 

 

 

 

 

 

 

Your dealer can order a new set of shipping materials for you if you

 

 

 

need to ship your component and no longer have the original materi-

 

 

 

als. There will be a charge for this service. We strongly recommend sav-

 

 

 

ing all packing materials in case you need to ship your unit.