MaxTech NX-16 manual Section Seven - Technical Support, Five Year Limited Warranty

Section Seven - Technical Support

In the unlikely event you experience difficulty in the use of the product, or if it does not operate as described, we suggest you: (1) consult the Troubleshooting section of this guide and (2) consult with your dealer.

If you have not referred to the Troubleshooting section, there

is a good chance the solution to your problem is there. If you still can not solve the problem, call the Maxtech Service Center at

(201)579-2954 between 9:00 a.m. and 5:30 p.m. (EST Monday through Friday). If the nature of your question is related to the network operating system that you are using, refer to its manual. Calling the Service Center without complete and accurate information concerning the NATURE OF THE PROBLEM will be both time-consuming and frustrating for you.

You may also reach us through our electronic BBS. Any revisions or updates of available drivers will be posted on the BBS. This service is available 24 hours a day at: (201) 579-2380

Section Eight - Warranty, FCC, And Other Information

7.1 Five Year Limited Warranty

Maxtech warrants to the original buyer of this product against defects in material and workmanship for five years from the date of purchase. During the warranty period, Maxtech will repair (or at its option, replace) the product that proves to be defective, provided the product has not been abused, misused, modified, or repaired by an unauthorized center.

In the event the product requires service, follow the procedure outlined in Section Seven - Technical Support. When you are instructed by the Technical Support Representative to return the product to Maxtech for repair, you will be given an RMA (Return Merchandise Authorization) number.You must have an RMA Number to return the product for service. Use the following procedure to return the product to Maxtech:

1.Return the product in its original package and packing (if possible), and put it in a sturdy corrugated box.

2.Be sure to complete the Repair Information Form, in- cluding your name, address, day-time telephone number, RMA number, and a brief description of the problem

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