SECTION 8
ServiceandSupport
Service Policy
If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly packaged in Maxtor packaging or
To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.
No Quibble Service®
Another TCS feature is Maxtor’s No Quibble Service® policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:
1.Customer visits www.maxtor.com or calls
2.Maxtor ships a replacement drive within 2 business days, and
3.Customer returns the original drive and credit card draft is destroyed.
Product Support
Technical Assistance/Customer Service
Hours of operation: 6 a.m. to 6 p.m. (Mountain Time) Monday through Friday.
North, Central and South America | Languages | supported: English, | Spanish |
Voice | |||
www.maxtor.com |
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Outside Continental USA |
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Europe, Middle East, Africa | Languages | supported: English, | French, German |
Hours of operation: 8:30 a.m. to 5 p.m. (Greenwich Mean Time) Monday through Thursday, 8:30 a.m. to 4 p.m. Friday.
Voice
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