Maxtor 51024U2, 52049U4, 51536U3 ServiceandSupport, ServicePolicy, NoQuibble Service, Section

SECTION 8

ServiceandSupport

ServicePolicy

If a customer discovers a defect in a DiamondMax® Plus 40 drive, Maxtor will, at its option, repair or replace the disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

NoQuibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 1 (800-262-9867)
E-mail	Technical_Assistance@maxtor.com
Fax	303-678-2260
Outside U.S. and Canada	303-678-2015
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 45 77
Asia/Pacific
Voice	Contact your local Maxtor Sales Office for assistance
E-mail	Apactech_Assistance@maxtor.com
	Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada	800-2MAXTOR (800-262-9867)
	Press 1, wait for announcement, listen for option
Outside U.S. and Canada	303-678-2015, listen for option

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