Service and Support, Service Policy | Maxtor VL 17 specs

SECTION 8

Service and Support

Service Policy

Repairs to any DiamondMax™ VL 17 drive should be made only at an authorized Maxtor repair facility. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 1 (800-262-9867)
E-mail	Technical_Assistance@maxtor.com
Fax	303-678-2260
Outside U.S. and Canada	303-678-2015
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 45 77
Asia/Pacific
Voice	Contact your local Maxtor Sales Office for assistance
E-mail	Apactech_Assistance@maxtor.com
	Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada	800-2MAXTOR (800-262-9867)
	Press 1, wait for announcement, listen for option
Outside U.S. and Canada	303-678-2015, listen for option

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Maxtor VL 17 manual Service and Support, Service Policy, No Quibble Service

Contents

HA RD Drive Produc T MA Nual DiamondMaxVL REV EC no Section Description Date U T I O N Before You Begin Contents Handling and Installation Product Specifications Host Software Interface AT Interface Description Interface Commands Service and SupportGlossary Figures Abbreviations IntroductionMaxtor Corporation Manual Organization Numbering Signal ConventionsConventions Key Words Product Description DiamondMax VL 17 Key Features Functional / Interface Product Features On-the-Fly Hardware Error Correction Code ECC Logical Block AddressingDefect Management Zone DMZ Cache Management Major HDA Components Dual Drive Support Subsystem ConfigurationJumper Location/Configuration Cylinder Limitation Models and Capacities Product SpecificationsDrive Configuration Performance Specifications Parameter Standard Metric Physical Dimensions Environmental Limits Power RequirementsPower Mode Definitions EPA Energy Star Compliance Shock and Vibration Reliability Specifications Safety Regulatory Compliance Radiated Electromagnetic Field Emissions EMC ComplianceCanadian Emissions Statement Important Notice Handling and InstallationHard Drive Handling Precautions Pre-formatted Drive Multi-pack Shipping Container Unpacking and Inspection Physical Installation Recommended Mounting ConfigurationRepacking Drive Identification Information Handling PrecautionsTools for Installation System Requirements Hard Drive Identification General Requirements Mounting Drive in System Systems Using Cable SelectInstalling 5.25-inch Mounting Brackets and Rails Installing in a Device Bay Attaching System Cables Attaching Interface and Power Cables System Setup Setting the Bios CmosBios Cmos Parameters Hard Drive Preparation System Hangs During Boot Pin Description Summary Interface ConnectorPIN Signal AT Interface Description Pin Description Table PIN Name Signal Name Signal Description PIO Timing Timing Parameters Mode DMA Timing Ultra DMA Timing Mode MIN MAX Sustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Task File Registers Error RegisterFeatures Register Host Software Interface Device/Head Register Sector Count RegisterSector Number Register Cylinder Number Registers Command Register Command Name Command Code Parameters Used Timer Value TIME-OUT PeriodSummary Digital Input Register Control Diagnostic RegistersAlternate Status Register Device Control Register Reset and Interrupt Handling Reset HandlingInterrupt Handling Set Feature Commands Interface Commands Read Commands Read SectorsRead Verify Sectors Read Multiple Read DMA Write Verify Sectors Write CommandsSet Multiple Mode Write Sectors Write DMA Write Multiple Set Feature Commands Set Features ModeValue Description Power Mode Commands Sleep Mode Initialization Commands Word Content DescriptionIdentify Drive 15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Format Track Seek, Format and Diagnostic CommandsExecute Drive Diagnostic Error Code Description Execute S.M.A.R.T A.R.T. Command Set Support Service and SupportService Policy No Quibble Service MaxFax Service Customer ServiceInternet Glossary Access Time Cylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media