TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer won’t run | Check proper electrical supply. | Plug power cord into an earthed outlet. | |
or fill, washer stops |
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| Do not use an extension cord. | ||
working or wash light |
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| Ensure there is power to outlet. | ||
remains on (indicating |
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that the washer was |
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| Reset a tripped circuit breaker. Replace any blown fuses. | ||
unable to fill |
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| NOTE: If problems continue, contact an electrician. | ||
appropriately) (cont.) |
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Normal washer operation. | Lid must be closed for washer to run. | ||
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| Washer will pause during certain phases of cycle. Do not | |
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| interrupt cycle. | |
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| Washer spins the dry load for several minutes before filling to | |
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| determine if load is balanced. You may hear the hum of the | |
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| spins. This is normal. | |
| Washer may be tightly packed. | Remove several items, rearrange load evenly in basket, and add | |
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| detergent. Close lid and press START/Pause/Unlock. | |
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| Do not add more than 1 or 2 additional items after cycle has | |
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| started to avoid tightly packing or unbalancing. | |
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Washer not draining/ | Empty pockets and use garment bags | Small items may have been caught in pump or between basket | |
spinning, loads | for small items. | and tub, which can slow draining. | |
are still wet, or spin | Use a cycle with a low spin speed. | Cycles with lower spin speeds remove less water than cycles | |
light remains on | |||
| with high spin speeds. Use the recommended cycle/speed spin | ||
(indicating that the |
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| for your garment. To remove extra water in the load, select Drain | ||
washer was unable |
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| & Spin. Load may need to be rearranged to allow even | ||
to pump out water |
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| distribution of the load in the basket. | ||
within 10 minutes) |
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The washer may be tightly packed or | Tightly packed or unbalanced loads may not allow the washer | ||
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| unbalanced. | to spin correctly, leaving the load wetter than normal. Evenly | |
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| arrange the wet load for balanced spinning. Select the Drain & | |
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| Spin cycle to remove excess water. See “Using Your Washer” | |
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| for loading recommendations. | |
| Check plumbing for correct drain hose | Check drain hose for proper installation. Use drain hose form | |
| installation. Drain hose extends into | and securely attach to drainpipe or tub. Do not tape over drain | |
| standpipe farther than 114 mm (4.5"). | opening. Lower drain hose if the end is higher than 2.4 m (96") | |
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| above the floor. Remove any clogs from drain hose. | |
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| Too much detergent causing suds to | Always measure and follow detergent directions for your | |
| slow or stop draining and spinning. | load. To remove extra suds, select Rinse & Spin. Do not | |
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| add detergent. | |
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