Troubleshooting, If you experience, Possible Causes

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly. Jam nuts must be
	tight against the bottom of the cabinet.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 19 mm
	(3/4") piece of plywood under your washer will reduce sound.

	See “Level the Washer” in Installation Instructions.

Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Do not tightly pack. Avoid washing single items.

	Use Normal Regular cycle and Super or Large Load Size for
	oversized, non-absorbent items such as comforters or
	poly-filled jackets.

Clicking or metallic	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins
noises	system.	could fall between basket and tub or may block pump.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the basket.

Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of
		water are removed during the Drain & Spin cycles.

Humming	Fill light is on.	You may hear the hum of the sensing spins after you have
		started the washer. This is normal. Sensing spins will take
		several minutes before water is added to the washer.

Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level. Check that
	load is not unbalanced or tightly packed.
Fill hoses not attached tightly.	Tighten fill-hose connection.

Fill hose washers.	Make sure all four fill hose flat washers are properly seated.

Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.

	Do not place tape over drain opening.

Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe,
	water pipes, and faucets.)

Washer not loaded as	Improper loading can cause basket to be out of alignment
recommended.	and cause water to splash off tub. See “Using Your Washer”
	for loading instructions.

Washer won’t run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately)

Check for proper water supply.

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.