Volume Activation 2.0 Operations Guide

Appendix 2: Troubleshooting by Error Code

The following table provides troubleshooting help when using volume editions of Windows Vista and Windows Server 2008 operating systems.

 

Error Code

Error Message

Activatio

Possible

Troubleshooting Steps

 

 

 

 

n Type

Cause

 

 

 

0xC004C001

The activation server

MAK

Invalid MAK

Verify the key is the MAK provided by Microsoft.

 

 

 

determined the specified

 

entered.

Contact the Microsoft Activation Call Center to

 

 

 

product key is invalid

 

 

 

 

 

 

 

verify the MAK is valid.

 

 

 

 

 

 

 

 

0xC004C003

The activation server

MAK

The MAK is

Contact the Microsoft Activation Call Center to

 

 

 

determined the specified

 

blocked on the

obtain a new MAK and install/activate the system.

 

 

 

product key is blocked

 

activation

 

 

 

 

 

 

server.

 

 

 

0xC004B100

The activation server

MAK

The key is

Verify the key is the MAK provided by Microsoft.

 

 

 

determined that the computer

 

unsupported.

Contact the Microsoft Activation Call Center to

 

 

 

could not be activated.

 

 

 

 

 

 

 

verify MAK is valid.

 

 

 

 

 

 

 

 

0xC004C008

The activation server

KMS

The KMS key

KMS keys will activate up to 10 times, on 6

 

 

 

determined that the specified

 

has exceeded

different computers. If more activations are

 

 

 

product key could not be

 

the activation

necessary, contact the Microsoft Activation Call

 

 

 

used.

 

limit.

Center.

 

 

0xC004C020

The activation server reported

MAK

The MAK has

MAKs by design have a limited number of

 

 

 

that the Multiple Activation

 

exceeded the

activations. Contact the Microsoft Activation Call

 

 

 

Key has exceeded its limit.

 

activation limit.

Center to obtain a new MAK or increase the limit on

 

 

 

 

 

 

existing MAK.

 

 

0xC004C021

The activation server reported

MAK

The MAK has

MAKs by design have a limited number of

 

 

 

that the Multiple Activation

 

exceeded the

activations. Contact the Microsoft Activation Call

 

 

 

Key extension limit has been

 

activation limit.

Center to obtain a new MAK or increase the limit on

 

 

 

exceeded.

 

 

the existing MAK.

 

 

0xC004F009

The software Licensing

MAK

Grace period

Follow the Reduced Functionality Mode (RFM)

 

 

 

Service reported that the

 

expired before

recovery guidelines in the Volume Activation 2.0

 

 

 

grace period expired.

 

system was

Operations Guide.

 

 

 

 

 

activated, now

 

 

 

 

 

 

system is in

 

 

 

 

 

 

RFM mode.

 

 

 

0xC004F00F

The Software Licensing

MAK/KMS

The hardware

MAK - Reactivate the system during the Out of

 

 

 

Server reported that the

client/KMS

has changed or

Tolerance grace period using either online or phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Microsoft Corporation

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Microsoft manual Appendix 2 Troubleshooting by Error Code, Mak/Kms

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