Frequently asked questions
Poor wash results.
What if … | Possible cause | Fix |
the washer shakes dur- | The washer’s feet are | Level the machine (see In- |
ing the spin cycle? | not resting evenly on the | stallation Instructions.) |
| floor. |
|
| The shipping struts | Remove the shipping struts. |
| have not been removed. |
|
the wash is too wet af- | The spin speed was too | Next time select a higher |
ter the final spin? | low. | spin speed. |
there are unusual | There is no fault. | Lapping sounds at the be- |
sounds coming from |
| ginning and end of the |
the drain pump? |
| pump process are normal. |
the light ring does not | The washer has turned | To turn the light ring back |
light? | off the light ring to con- | on, press a wash option |
| serve energy. | button or turn the program |
|
| selector. |
detergent residue re- | The water pressure is | – Clean the water intake |
mains in the dispenser | too low. | hose filter under running |
drawer? |
| water and carefully re- |
|
| move any large particles. |
|
| – Select the "Sensitive" |
|
| wash option with the next |
|
| load. |
| Detergent used with a | Add detergent to the dis- |
| water softener tends to | penser before adding a |
| become sticky. | water softener. |
the fabric softener is | The siphon tube is ei- | Clean the siphon tube, see |
not completely dis- | ther incorrectly posi- | "Washer care / Cleaning the |
pensed or too much | tioned or clogged. | detergent dispenser |
water remains in the § |
| drawer". |
compartment? | The dispenser drawer | Make sure the drawer is in |
| was not pushed in when | all the way. |
| the fabric softener was |
|
| being dispensed. |
|
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