Mitel 5220 USING ADVANCED FEATURES

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USING ADVANCED FEATURES

Account Codes

To use Forced Account Codes:

1. Lift the handset.

2. Dial the Account Code digits.

3. Press #.

To enter an Account Code during a call:

1. Press SUPERKEY.

2. Press the Yes softkey.

3. Dial the Account Code digits.

4. Press the Save softkey.

5. Do one of the following:

For a verified account code, press the Yes softkey.

For a non-verified account code, press the No softkey.

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1. Lift the handset.

2. Dial *23.

3. Dial the digits announced by the attendant.

Contents

Main Page Contents Page Page ABOUT YOUR PHONE Page Telephone status indicators Using the 5220 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjusting the viewing angle To tilt your phone for better viewing: CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys To display information about a key: To re-program a personal key: Language Change To change the display language: MAKING AND ANSWERING CALLS Make a call Answer a call Emergency Calls To make an Emergency Call using the Line Interface Module line: Phonebook Page Speed Call Keys To dial a stored Speed Call number: To store a Speed Call number: Speed Call - Personal Handsfree Operation Auto-Answer Group Listen CALL HANDLING Hold To place a call on Hold: To retrieve a call from Hold: To retrieve a call from Hold at another station: Conference Conference Split Add Held Swap Call Forward To program Call Forward: To turn Call Forward on and off (once it has been programmed): Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: To respond to a message waiting condition on your phone: To check for messages from a remote station: To set, change, or clear a password (up to 7 digits, not including 0): Messaging - Cancel Callback To cancel a Callback: Messaging - Cancel All Callbacks To cancel all Callbacks: USING ADVANCED FEATURES Account Codes To use Forced Account Codes: To enter an Account Code during a call: Attendant Call Hold - Remote Retrieve Call Park To park an active call: To retrieve a parked call: Call Pickup Campon Do Not Disturb Page Direct Paging To page a party: To answer a Direct Page (indicated by a single burst of tone): To answer a page while using the handset: To enable or disable Handsfree Answerback: Reminder Headset Operation Headset Operation (with Feature Control Switch) To enable Headset Operation: To answer a call: To mute the headset microphone: To hang up: Group Paging / Meet Me Answer To make a Group Page: To respond to a Group Page by using Meet Me Answer: Trunk Flash To flash a trunk while talking on an outside call: Record a Call To start recording while on a two-party call: To pause recording: To resume recording after pausing: To stop a recording without saving it: Hot Desking To log into a Hot Desking phone (the phone must be idle): To log out of Hot Desking phone (the phone must be idle): To remotely log out a Hot Desking phone: Call History To display the call history, and view call detail: To return a call: To delete all missed, answered, or outgoing call logs: To delete a particular call from the call log: Tag Call To tag a malicious call: USING THE LINE INTERFACE MODULE Making and Answering Calls Using the Analog key To make a call using the Analog line: To answer a Call using the analog line: To answer a waiting call on the analog line: To answer a waiting analog call or return to the original analog call: Making and Answering Calls Using the Failover Mode