Mitel 5220 - page 4

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CALL HANDLING 15

Hold 15

Transfer 15

Conference 16

Conference Split 16

Add Held 16

Swap 16

Call Forward 17

Call Forward - Remote 18

Call Forward - End Chaining 18

Call Forward - Forced 19

Call Forward - Override 19

Messaging - Advisory 19

Messaging - Callback 20

Messaging - Cancel Callback 21

Messaging - Cancel All Callbacks 21

USING ADVANCED FEATURES 22

Account Codes 22

Attendant Call Hold - Remote Retrieve 22

Call Park 23

Call Pickup 24

Campon 24

Do Not Disturb 24

Override 25

Paging 25

Direct Paging 26

Reminder 27

Headset Operation 27

Headset Operation (with Feature Control Switch) 28

Music 28

Group Paging / Meet Me Answer 29

Trunk Flash 29

Record a Call 30

Hot Desking 31

Call History 32

Tag Call 33

Contents

Main Page Contents Page Page ABOUT YOUR PHONE Page Telephone status indicators Using the 5220 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjusting the viewing angle To tilt your phone for better viewing: CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys To display information about a key: To re-program a personal key: Language Change To change the display language: MAKING AND ANSWERING CALLS Make a call Answer a call Emergency Calls To make an Emergency Call using the Line Interface Module line: Phonebook Page Speed Call Keys To dial a stored Speed Call number: To store a Speed Call number: Speed Call - Personal Handsfree Operation Auto-Answer Group Listen CALL HANDLING Hold To place a call on Hold: To retrieve a call from Hold: To retrieve a call from Hold at another station: Conference Conference Split Add Held Swap Call Forward To program Call Forward: To turn Call Forward on and off (once it has been programmed): Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: To respond to a message waiting condition on your phone: To check for messages from a remote station: To set, change, or clear a password (up to 7 digits, not including 0): Messaging - Cancel Callback To cancel a Callback: Messaging - Cancel All Callbacks To cancel all Callbacks: USING ADVANCED FEATURES Account Codes To use Forced Account Codes: To enter an Account Code during a call: Attendant Call Hold - Remote Retrieve Call Park To park an active call: To retrieve a parked call: Call Pickup Campon Do Not Disturb Page Direct Paging To page a party: To answer a Direct Page (indicated by a single burst of tone): To answer a page while using the handset: To enable or disable Handsfree Answerback: Reminder Headset Operation Headset Operation (with Feature Control Switch) To enable Headset Operation: To answer a call: To mute the headset microphone: To hang up: Group Paging / Meet Me Answer To make a Group Page: To respond to a Group Page by using Meet Me Answer: Trunk Flash To flash a trunk while talking on an outside call: Record a Call To start recording while on a two-party call: To pause recording: To resume recording after pausing: To stop a recording without saving it: Hot Desking To log into a Hot Desking phone (the phone must be idle): To log out of Hot Desking phone (the phone must be idle): To remotely log out a Hot Desking phone: Call History To display the call history, and view call detail: To return a call: To delete all missed, answered, or outgoing call logs: To delete a particular call from the call log: Tag Call To tag a malicious call: USING THE LINE INTERFACE MODULE Making and Answering Calls Using the Analog key To make a call using the Analog line: To answer a Call using the analog line: To answer a waiting call on the analog line: To answer a waiting analog call or return to the original analog call: Making and Answering Calls Using the Failover Mode