U s e r M a n u a l D r e a m b o x D M 7 0 2 5

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13. Troubleshooting

Problem

 

Possible cause

 

Solution

 

 

 

 

 

 

No audio, no video, LCD lit

 

Faulty wiring

Check wiring and connections

 

 

 

 

 

 

 

 

Faulty LNB

Exchange LNB

 

 

 

 

 

 

 

 

Wrong Tuner setting

Review settings (see 11.1

 

 

 

DVB-S configuration)

 

 

 

 

 

 

 

 

Dish aligned incorrectly

Realign dish

 

 

 

 

 

 

Beamlike blackouts in the video

 

Heavy rain or snow

Remove snow from dish

 

 

 

 

 

 

 

 

Dish aligned incorrectly

Realign dish

 

 

 

 

 

 

 

 

Dish is too small

Install larger dish

 

 

 

 

 

 

 

 

An obstacle between dish and

Reposition dish so it has a

 

 

satellite (e.g. house or tree)

clear “view” towards the

 

 

 

satellite

No reception on a channel that

 

Dish aligned incorrectly or

Check dish

was working before

 

faulty

 

 

 

 

 

 

 

 

 

 

 

Channel is transmitted in a new

Start service scan (see chapter

 

 

slot

11)

 

 

 

 

The transmission of the

 

 

 

 

 

channel was terminated

 

 

 

No reception of the channels:

 

Interference from a wireless

Increase distance between the

Sat1, Pro7, Kabel …

 

DECT phone

phone’s base station and the

 

 

 

Dreambox or buy a coaxial

 

 

 

cable with a higher shielding

 

 

 

value

You cannot record anything

 

Hard disk is full

Delete no longer needed

anymore

 

 

recordings

Remote control is not working

 

Batteries are inserted

Remove batteries and check

 

 

incorrectly

polarity

 

 

Batteries are empty

Insert new batteries

 

 

 

 

 

 

 

 

Wrong remote control mode

Press Dream-Mode or TV-

 

 

(Dream-Mode, TV-Mode)

Mode button

 

 

Software is not reacting

Reboot Dreambox

 

 

 

 

 

 

Dreambox does not react

Dreambox is locked up

Reboot Dreambox

 

 

 

 

 

 

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