Appendices97

Appendix E: Troubleshooting, continued

Home Network

 

Symptom

 

Remarks

1.

I cannot connect the TV to the

 

Go to the Setup > Network menu. Obtain the TV MAC address and

 

network.

 

provide it to the router.

 

 

 

 

2.

I plugged in a wireless USB adapter,

 

The network may be locked. Go to Setup > Network. Highlight the

 

but the wireless connection is not

 

network name and supply the pass code.

 

working.

 

 

 

 

 

 

 

3.

The INTERNET key only goes to VUDU.

 

Normal operation. The TV receives all internet services through VUDU

 

 

 

Apps. The TV does not provide full internet access as does a web

 

 

 

browser on a computer.

 

 

 

 

 

 

 

 

 

NetCommand IR Control (NetCommand-equipped models only)

 

 

 

 

 

Symptom

 

Remarks

 

 

 

 

1.

NetCommand unable to learn specific device

• A/V Device does not use IR format for remote control

 

keys.

 

signal. ITT and RF formats cannot be learned.

 

 

 

 

• Room lighting may affect the signal. Have the remotes very

 

 

 

 

close (6 inches or less) to the TV during Learning.

 

 

 

 

• Some, but not all, device key functions can be learned

 

 

 

 

by NetCommand. For example, POWER and PLAY may be

 

 

 

 

learned, but other functions may not.

 

 

 

 

• The signal from the remote control may not be strong

 

 

 

 

enough. Insert fresh batteries and try Learning again.

 

 

 

 

• The key was “learned” correctly but can be accessed only

 

 

 

 

from the Tools menu.

 

 

 

 

2.

The A/V receiver is the selected audio source

A/V Receiver Set Up for Audio and Video Switching over HDMI

 

but there is no sound.

 

-- Check to see if the A/V Receiver power is turned on.

 

 

 

 

-- If the device is connected only to the TV (e.g., on

 

 

 

 

ANT or a front panel input), verify that the TV’s AUDIO

 

 

 

 

OUTPUT is connected to the A/V receiver and the

 

 

 

 

correct key has been “learned.”

 

 

 

 

-- The A/V receiver is not switching properly because

 

 

 

 

you have not learned the IR codes for the A/V receiver

 

 

 

 

inputs to which your devices are connected.

 

 

 

 

3.

There is no sound or picture from the A/V

The NetCommand A/V receiver setup is not switching audio

 

receiver for my DVD player or other device

and video inputs properly because you did not “learn” the

 

connected to the A/V receiver; the A/V

 

A/V receiver’s IR codes for the device inputs. See “Automatic

 

receiver should be sending video to the TV

Audio/Video Switching Over an HDMI Connection,” page 72.

 

over an HDMI cable.

 

 

 

(A/V Receiver Set Up for Audio and Video

 

 

 

Switching over HDMI)

 

 

 

 

 

 

4.

I’ve selected my DVD player or other sur-

A/V Receiver Set Up for Audio and Video Switching over HDMI

 

round sound device in combination with the

With your DVD player connected to the A/V receiver, only video

 

TV speakers but hear no sound from the TV

is passed from the A/V receiver to the TV because of copy-

 

speakers.

 

protection restrictions on the HDMI signal

5.

I “learned” the RECORD key for my VCR/DVR

Check that the VCR or DVR is receiving a signal directly from

 

but when I pressed the RECORD key, the VCR/

your cable box or satellite receiver.

 

DVR did not record anything.

 

 

 

 

 

 

 

For assistance call 1(800) 332-2119

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Mitsubishi Electronics 838 SERIES Home Network Symptom Remarks, NetCommand IR Control NetCommand-equipped models only
Page 96 Page 98

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