40Appendices
Appendix B: Troubleshooting, continued
General TV Operation |
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| Symptom | Remarks |
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9. | I have turned on CEC for my HDMI devices | • First turn off the TV’s HDMI control for the specific device. |
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| but control is erratic and I wish to disable it. | Open the Inputs > HDMI Control menu, select the device, |
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| select Off. |
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| • Disable CEC on the device itself. See the device’s instruc- |
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| tions. |
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| • If the problem persists, do the following: |
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| 1. Disconnect the device from the TV. |
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| 2. Open the Inputs > Name menu and select Delete for |
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| the device. |
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| 3. Reconnect the device to the TV and Auto Input Sensing |
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| will recognize the device with CEC disabled. |
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TV Channels |
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| Symptom | Remarks | |
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1. | The TV takes several seconds to respond to | • It is normal for digital channels to take longer to tune in. | |
| channel changes. | • Press ENTER after entering a channel number to minimize | |
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| delays. | |
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| • Use a | |
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| • Use a | |
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| service is able to recognize | |
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2. | You cannot access a channel. | • Use number keys instead of CH. | |
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| • Be sure the channel you want to view is in memory. | |
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| • Check that the TV is switched to the correct device or | |
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| antenna for that channel by pressing the INPUT key. | |
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| • Make sure the Lock > Parental menu lock is set to Off. | |
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| • If you cannot tune to a virtual digital channel even though the | |
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| TV has already memorized digital channels, tune to the physi- | |
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| cal channel number used by the broadcaster. The virtual | |
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| channel will then be automatically added to memory. | |
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| • You may be trying to tune to an analog channel that is no | |
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| longer broadcasting. | |
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3. | When ChannelView list is displayed, informa- | • Press INFO to update the display for the highlighted channel. | |
| tion appears incomplete | • Program information is displayed only for the currently tuned | |
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| channel. | |
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| • Available information is sent from the broadcaster or cable | |
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| provider. No other data is available. | |
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| • Make sure the TV clock is set correctly. | |
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For assistance call 1(800)
