invision Serial/Modem Charging Cradle User Guide
Symptom: Terminal cannot communicate through the modem.
Possible Cause | Action |
The modem cable is not connected | Check to be sure the modem cable is |
properly. | connected securely to the cradle and to the |
| analog telephone jack. |
|
|
The cradle is not getting power. | Check to be sure the power cable is connected |
| securely to both the cradle and to the AC |
| power. |
|
|
The terminal is not fully seated in the | Remove and |
cradle. | cradle. Make sure it is firmly seated. |
|
|
Communications software is not installed, | Perform setup as described by the terminal |
or is not configured properly. | manufacturer. |
|
|
Configuration parameters are lost after a | Perform setup as described by the terminal |
cold boot (hard reset) is performed. | manufacturer. |
|
|
Connection method for the modem is set | Perform setup as described by the terminal |
incorrectly. | manufacturer. |
|
|
Problems in the telephone lines that | Connect a conventional telephone to the phone |
prevent communication. | line and dial the remote modem to verify that |
| the telephone lines are working correctly. If |
| you do not hear the remote modem answer |
| your call and issue the “modem connect |
| signal,” contact the Remote System |
| Administrator. If you do hear the “connect |
| signal,” the problem is with your setup or |
| equipment. Check your cables, cords, |
| connections, and configuration setup before |
| trying again. |
|
|
Modem/Serial switch is not set correctly. | Check to be sure the Modem/Serial switch is |
| set to Modem. |
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Mobility Electronics, Inc | 9 |
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