Mobility Electronics PS6U1UPE Product/Technical Support, Product Registration, Troubleshooting

InVision USB-Peripheral to Ethernet Adapter User Guide

Product/Technical Support

Mobility is committed to providing its customers with first-class customer service and technical support. For your convenience, a few troubleshooting techniques are provided below that might help you fix your problem quickly and easily. If you have a different issue, or if you have tried these and they didn’t resolve your problem, please feel free to contact Technical Support at:

Mobility Electronics 9918 Via Pasar

San Diego, CA 92126

Phone (858) 880-2225

Fax: (858) 530-2733

E-mail:handheld_connectivity@mobl.com

Web: www.invisioncradles.com

If you use the website, please select the Cradles & Adapters menu option from the Support menu.

Product Registration

A product registration card is included with your PS6U1UPE product. Please fill out the registration card and drop it in the mail so that we will know who you are if you ever need to call. While registration is not required to resolve warranty claims, it will help make any warranty claim easier to complete. For your convenience, you may also register online at:

www.invisioncradles.com

Troubleshooting

Symptom:	Nothing Works!
Possible Cause		Action
Poor cable connections		Check the cables to ensure you have them connected
		correctly and securely. For more information, see the
		earlier sections on how to connect the cables.
Faulty or defective cables		When properly connected and in good working order,
		the lights on the adapter ends will be lit.
Low power (MC50)		The MC50 requires a power adapter (PN 170140-000)
		to work correctly. A solid green light on the USB end
		of the adapter does NOT mean that there is enough
		power to make it work with an MC50. The light is an
		indicator that the cable is connected correctly and the
		MC50 has been configured for “host mode”
		operations.

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