8 Quick Reference
Problem Solution
Display does not turn on. Switch batteries/Make sure power is on.
CMOS Error Replace the backup battery.
Print has voids or is too
light.
Load the supply correctly / Check for damage.
Close the supply cover completely.
Switch to a fully-charged battery.
Clean the printhead.
Printer partially prints
and fails to respond to
the keypad or trigger.
Re-load the supply or load new supplies.
Clear any supply jams. Clean the printhead.
Switch to a fully-charged battery.
Scanner will not scan a
bar code.
Alter the scan angle and distance. Clean the
scanner window or move to a more dimly lit
area. Scan a bar code you have previously
scanned correctly. Check bar code for voids.
Run a scan test.
Error Codes Following are some common error codes you may receive. See your System
Administrator if you receive any codes not listed here.
Code(s) Description
004 – 005 Supply size is incorrect. Reload the correct supplies.
267 – 271
410 – 413
Communication error. See your System Administrator.
703 – 704 Load supplies or make sure they are loaded correctly.
750 Printhead is overheated. Turn off the printer to let it cool.
751 – 753 Check the supplies to see if they are loaded correctly.
756 The printer is out of supplies. Load supplies.
757 Load supplies. The calibrated supply length differs by plus
or minus .25 inches from the format.
758 Check supply. Either the supply is not seen, or the on-
demand sensor is broken (purchase optional). Check for a
label jam. Clear the supply path or reload supplies. The
printer does not recalibrate after this error.
762 Low battery. Recharge the battery.
763 Waiting to dispense label. Press Enter.
768 Printhead error. See your System Administrator.
790 – 791 Turn off the printer. Wait two seconds and turn it back on.
904 – 911 System error. See your System Administrator.
SYSTEM
ERROR
VECTOR ##
System error. See your System Administrator.
Note: Information in this document supercedes information in previous versions.