B

10 Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the Reset button on the rear panel of the SBG901. Resetting the SBG901 may take five to 30 minutes. Your service provider may ask for the status of the lights as described in Front-Panel LEDs and Error Conditions.

Solutions

 

Table 1 – Troubleshooting Solutions

 

 

Problem

Possible Solution

 

 

Power light is off

Check that the SBG901 is properly plugged into the electrical outlet.

 

Check that the electrical outlet is working.

 

Press the Reset button.

 

 

Cannot send or

On the front panel, note the status of the LEDs and refer to Front-

receive data

Panel LEDs and Error Conditions to identify the error. If you have

 

cable TV, check that the TV is working and the picture is clear. If you

 

cannot receive regular TV channels, the data service will not function.

 

Check the coaxial cable at the SBG901 and wall outlet. Hand-tighten

 

if necessary.

 

Check the IP address. Follow the steps for verifying the IP address

 

for your system described in Configuring TCP/IP. Call your service

 

provider if you need an IP address.

 

Check that the Ethernet cable is properly connected to the SBG901

 

and the computer.

 

If a device is connected via the Ethernet port, verify connectivity by

 

checking the LINK LEDs on the rear panel.

 

 

10 • Troubleshooting

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