B

Problem

Possible Solution

 

 

Wireless client(s) cannot send or receive data

Perform the first four checks in “Cannot send or receive data.”

Check the Security Mode setting on the Wireless Primary Network Page:

•If you enabled WPA and configured a passphrase on the SBG901, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check whether the wireless client supports WPA.

•If you enabled WEP and configured a key on the SBG901, be sure each affected wireless client has the identical WEP key. If this does not solve the problem, check whether the client’s wireless adapter supports the type of WEP key configured on the SBG901.

•To temporarily eliminate the Security Mode as a potential issue, disable security.

After resolving your problem, be sure to re-enable wireless security.

•On the Wireless Access Control Page, be sure the MAC address for each affected wireless client is correctly listed.

Slow wireless transmission speed with WPA enabled

On the Wireless Primary Network Page, check whether the WPA Encryption type is TKIP. If all of your wireless clients support AES, change the WPA Encryption to AES.

Front-Panel LEDs and Error Conditions

The SBG901 front panel LEDs provide status information for the following error conditions:

Table 2 – Front-Panel LEDs and Error Conditions

LED

Status

If, During Startup:

If, During Normal Operation:

 

 

 

 

POWER

OFF

SBG901 is not properly plugged

The SBG901 is unplugged

 

 

into the power outlet

 

 

 

 

 

RECEIVE

FLASHING

Downstream receive channel

The downstream channel is lost

 

 

cannot be acquired

 

 

 

 

 

SEND

FLASHING

Upstream send channel cannot be

The upstream channel is lost

 

 

acquired

 

 

 

 

 

ONLINE

FLASHING

IP registration is unsuccessful

The IP registration is lost

 

 

 

 

10 • Troubleshooting

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