Motorola DCT6200, DCT5100 quick start Troubleshooting, Programming your HD picture settings

Programming your HD picture settings

•Choose 4:3 Pan Scan if you have a standard screen TV and you prefer that widescreen programming is cropped to fill your screen. Think of this last choice as watching a theater-style movie that has been reformatted to fit your standard screen TV.

Y Pb Pr OUTPUT

Next, use the down arrow to select Y Pb Pr OUTPUT. This setting indicates the picture resolution you prefer when watching High-Definition programming. The choices, listed in order of highest to lowest picture resolution, are 1080i, 720p, 480p, and 480i. Your selection will depend on which format(s) your HDTV supports. To maximize your high-definition viewing experience, refer to your television set owner's manual, and use the right arrow button to choose the setting that indicates the highest picture resolution that your television will support.

4:3 OVERRIDE

Finally, use the down button arrow to select 4:3 OVERRIDE. By selecting 480i or 480p you are telling the digital receiver to send Standard Definition programming to your TV in its original broadcast format. Select OFF and the cable box will default to the resolution selected in the Y Pb Pr OUTPUT setting above. To exit and save changes press the POWER or MENU button.

For more details on configuring your digital receiver output settings, including setting Closed Caption preferences, see the User Guide for your HD receiver which is available at http://charter.com/quickstart.

Troubleshooting

Problem

Possible Solution

No sound

•Press MUTE on the remote control to restore the volume level.

•Check that the receiver is set to the proper input source.

•Turn your VCR on.

No picture

•Check to be sure that all cables are connected properly and that your TV is tuned to channel 3 or 4, if using the TO TV-VCR connections. Hand-tighten the cable connections if necessary.

•Check that your component connection cables are not crossed. Y goes to Y, Pb to Pb and Pr to Pr.

•If connected through the RCA video connection, make sure the cables are connected properly.

•Turn VCR on/off.

•Ensure that the proper video display format for your TV has been selected.

No Guide or wrong Guide

• Check that your HD receiver is connected directly to the cable wall outlet.

Picture or sound is noisy on one channel

• Reconnect the coax cables and hand-tighten if loose.

Sound from only one stereo speaker

•Hand-tighten or reconnect the cables.

•Ensure that wires are not frayed and plugs are not bent or broken.

No power

•Reconnect the power cord.

•Ensure that the HD receiver is plugged into an active outlet.

Remote control does not work

•Press CABLE on the remote control.

•Ensure that nothing is blocking a clear line of sight between the HD receiver and the remote control.

•Change the batteries in your remote control and then re-program your remote control.

Poor audio quality

•Use the remote control to set the HD receiver volume

level to approximately 3/4 of maximum volume level and then adjust the audio levels on the external devices.

10 charter-business.com Charter Business Self-Install Guide 11