TROUBLESHOOTING
Before calling your cable company, review this troubleshooting guide. This information can help you quickly solve the problem.
PROBLEM | CAUSE | POSSIBLE SOLUTION |
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No sound | Accidentally pressed MUTE on the remote control. | Press MUTE on the remote control to restore the volume level. |
| The receiver is tuned to the wrong entertainment component. Check that the receiver is set to the proper input source. | |
| You are watching TV using your VCR, and your VCR is off. | Turn your VCR on. |
No picture | Cable signal may not be reaching your home. |
Check to be sure that all cables are connected properly and that your TV is tuned to cable channel 3 or 4, if using the TO
Check that your component connection cables are not crossed. Y goes to Y, Pb to Pb and Pr to Pr.
If connected through the baseband RCA video connection, make sure the cables are connected properly.
If you are watching TV using your VCR, be sure your VCR is on, or set to bypass.
Ensure that the proper video display format for your TV has been selected.
No Guide or | The DCT is not correctly connected to the cable system. | Check that your cable is connected to the DCT |
wrong Guide |
| NOT looped through the VCR. |
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Picture or sound is | Coaxial cable is disconnected or loose. | Reconnect the cable and |
noisy on one channel | Cable operator is experiencing system difficulties. | Call your cable operator. |
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Sound from only one | Cable connections are disconnected or loose. | |
stereo speaker |
| Ensure that wires are not frayed and plugs are not bent or broken. |
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No power | Power cord is disconnected. | Reconnect the power cord. Ensure that the cable box |
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| is plugged into an outlet that is always live. |
Remote control | Remote isn't set in cable TV mode. |
does not work | Obstruction between remote and cable terminal. |
| Dead batteries. |
Press CABLE on the remote control.
Ensure that nothing is on the cable box or blocking
a clear line of sight between it and the remote control. Change the batteries in your remote control according to the instructions in the section, “Installing Batteries.”
Poor audio quality Audio levels on external devices not set relative to cable box volume level.
For best audio quality, use the remote control to set the cable box to approximately 3/4 of maximum volume level and then adjust the audio levels on the external devices.
If your problem still exists, please contact your MSO at 1.800.XXX.XXXX.
