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HP X1202AP, X1027AP, X1026AP manual Flowchart 2.1-Initial Troubleshooting, Go to Flowchart No Power

Models: X1078AP X1086AP X1062AP X1210AP X1042AP X1002US X1089AP X1028AP X1050US

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Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

Is there power?

Go to

Flowchart 2.2,

No Power.

N
Beeps,	Check
Beeps,	LED board,
LEDs, or error	LED board,	N
LEDs, or error	speaker
messages?	speaker
messages?	connections.		Go to
Y	connections.
	All drives
	All drives		Flowchart 2.17,
	working?		Nonfunctioning
N	Y		Device.
N

Is there video?	Go to
Is there video?	Flowchart 2.6,	N	Go to
(no boot)	Flowchart 2.6,
(no boot)	No Video.
	No Video.		Flowchart 2.18,
	Keyboard/		Flowchart 2.18,
Y	Keyboard/		Nonfunctioning
Y	pointing		Nonfunctioning
	pointing		Keyboard
	device		Keyboard
	device		or Flowchart 2.19,
N	working?		or Flowchart 2.19,
N	working?		Nonfunctioning
	Y		Pointing Device.
Is the OS	Go to	N
loading?	Flowchart 2.9,	N
	No OS Loading.		Go to
Y	Connecting		Go to
Y	Connecting		Flowchart 2.20,
	to network		No Network or
	or modem?		No Network or
N	or modem?		Modem.
	Y		Modem.


Is there	Go to
Is there	Flowchart 2.15,
sound?	Flowchart 2.15,
sound?	No Audio.
	No Audio.
Y	End
Y

2–8	Maintenance and Service Guide

Page 49

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HP X1202AP, X1027AP, X1026AP, X1023AP, X1020EA, X1018CL manual Flowchart 2.1-Initial Troubleshooting, Go to Flowchart No Power

Contents

HP Pavilion Widescreen Notebook zt3000 Maintenance and Service GuideHP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PCHP Compaq Business Notebook nx7000 Maintenance and Service Guide HP Pavilion Widescreen Notebook zt3000Compaq Presario Widescreen Notebook PC Second Edition October First Edition July Document Part Number2 Troubleshooting Contents1 Product Description 3 Illustrated Parts Catalog5 Removal and Replacement Procedures 4 Removal and Replacement PreliminariesContents B Power Cord Set Requirements 6 Specifications A Connector Pin AssignmentsC Screw Listing Index Product Description HP Pavilion zt3000, HP Compaq nx7000 and Compaq Presario 1.1 ModelsModel Naming Conventions Descriptionand Compaq Presario Maintenance and Service GuideHP Pavilion zt3000 Models HP Pavilion zt3000, HP Compaq nx7000Product Description HP Pavilion zt3000 Models ContinuedPeople’s Republic HP Pavilion zt3000 Models Continued Maintenance and Service GuideProduct Description Product Description HP Compaq nx7000 ModelsHP Compaq nx7000 Models Continued Maintenance and Service GuideProduct Description HP Compaq nx7000 Models ContinuedHP Compaq nx7000 Models Continued Maintenance and Service GuideProduct Description HP Compaq nx7000 Models Continued1-10 HP Compaq nx7000 Models Continued Maintenance and Service Guide1-11 Product Description HP Compaq nx7000 Models Continued1-12 Compaq Presario X1000 Models Maintenance and Service GuideProduct Description 1-13Product Description Compaq Presario X1000 Models Continued1-14 Compaq Presario X1000 Models Continued Maintenance and Service GuideProduct Description 1-15Product Description Compaq Presario X1000 Models Continued1-16 Compaq Presario X1000 Models Continued Maintenance and Service GuideProduct Description 1-17Product Description Compaq Presario X1000 Models Continued1-18 Compaq Presario X1000 Models Continued Maintenance and Service GuideProduct Description 1-19Product Description Compaq Presario X1000 Models Continued1-20 Compaq Presario X1000 Models Continued Maintenance and Service GuideProduct Description 1-211.2 Features Support for the following optical drives 1.3 Clearing a Password 1.4 Power Management Maintenance and Service Guide 1.5 External ComponentsFront and Left-Side Components Product DescriptionFront and Left-Side Components Maintenance and Service GuideComponent FunctionRear Panel and Right-Side Components Maintenance and Service GuideComponent FunctionComponent Maintenance and Service GuideFunction Product DescriptionKeyboard Components Maintenance and Service GuideProduct Description 1-30Component Maintenance and Service GuideFunction num lk keyComponent Top ComponentsFunction Product DescriptionTop Components Continued Maintenance and Service GuideComponent FunctionBottom Components Bottom ComponentsComponent FunctionBottom Components Continued Maintenance and Service GuideComponent Function1.6 Design Overview 2.1 Computer Setup and Diagnostics Utilities TroubleshootingUsing Computer Setup Maintenance and Service Guide Selecting from the File MenuFile Menu SelectTroubleshooting Selecting from the Security MenuSecurity Menu SelectTroubleshooting Selecting from the Advanced MenuMaintenance and Service Guide SelectAdvanced Menu Continued TroubleshootingSelect To Do ThisTroubleshooting Flowcharts Overview 2.2 Troubleshooting FlowchartsFlowchart TroubleshootingGo to Flowchart No Power Flowchart 2.1-Initial TroubleshootingPower up Flowchart 2.2-No Power, Part2. Ensure that the AC power source is active Flowchart 2.8, Nonfunctioning Port ReplicatorTroubleshooting Flowchart 2.3-No Power, Partpower supply if applicable 2-10Continued from Flowchart 2.3, No Power, Part Flowchart 2.4-No Power, Partpower cord active?Troubleshooting Flowchart 2.5-No Power, Part2-12 itemsFlowchart 2.6-No Video, Part Troubleshooting Flowchart 2.7-No Video, PartContinued from Flowchart No Video, Part Remove Maintenance and Service GuideTroubleshooting Flowchart 2.8-Nonfunctioning Port Replicator if applicableMaintenance and Service Guide 2-15Troubleshooting Flowchart 2.9-No Operating System OS Loading2-16 Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, PartMaintenance and Service Guide Check the Setup utility for correct booting orderSystem Restore Flowchart 2.11-No OS Loading, Hard Drive, PartFlowchart 2.12-No OS Loading, Hard Drive, Part Troubleshooting Flowchart 2.13-No OS Loading, CD- or DVD-ROM Drive2-20 Troubleshooting Flowchart 2.14-No Audio, PartMaintenance and Service Guide 2-21Troubleshooting Flowchart 2.15-No Audio, Partdriver in OS configured? 2-22Troubleshooting Flowchart 2.16-Nonfunctioning DeviceMaintenance and Service Guide Reseat deviceTroubleshooting Flowchart 2.17-Nonfunctioning KeyboardMaintenance and Service Guide 2-24Troubleshooting Flowchart 2.18-Nonfunctioning Pointing DeviceMaintenance and Service Guide Reseat internal pointing device connectorTroubleshooting Flowchart 2.19-No Network/Modem Connection2-26 Replace jack or have jack activated3.1 Serial Number Location Illustrated Parts CatalogMaintenance and Service Guide 3.2 Notebook Major ComponentsNotebook Major Components Illustrated Parts CatalogItem Description Maintenance and Service GuideNumber Illustrated Parts CatalogNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog Maintenance and Service Guide Bluetooth wireless communications boardSpare Part DescriptionNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog Left and right wireless antennae with cables PC Card assembly not illustratedMaintenance and Service Guide Spare PartNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog Maintenance and Service Guide Battery pack, 8-cell, 4.4-wHSpare Part DescriptionMaintenance and Service Guide 3.3 Miscellaneous Plastics Kit ComponentsMiscellaneous Plastics Kit Components Illustrated Parts CatalogMiscellaneous Plastics Kit Components Spare Part Number Maintenance and Service Guide 3.4 Miscellaneous Cable Kit ComponentsMiscellaneous Cable Kit Components Item DescriptionMaintenance and Service Guide 3.5 Miscellaneous Doors/Covers Kit ComponentsMiscellaneous Doors/Covers Kit Components Item DescriptionMass Storage Devices 3.6 Mass Storage DevicesItem Description NumberPower cords 3.7 MiscellaneousMaintenance and Service Guide DescriptionSpare Part Information Continued Power cordsMiscellaneous not illustrated Description4.1 Tools Required Removal and Replacement PreliminariesCables and Connectors 4.2 Service ConsiderationsPlastic Parts 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Maintenance and Service Guide Removal and Replacement PreliminariesEvent MaterialRemoval and Replacement Procedures Removal and Replacement Procedures 5.1 Serial NumberMaintenance and Service Guide Serial Number LocationRemoval and Replacement Procedures 5.2 Disassembly Sequence ChartMaintenance and Service Guide # of ScrewsSpare Part Number Information 5.3 Preparing the Notebook for Disassemblyd. Remove the battery pack c. Lift the front edge of the battery pack up and swing it backReverse the above procedure to install the battery pack Removing the Battery Pack5. Remove the hard drive by following these steps f. Remove the hard drive shield 2 and connector 3 from the hard drive Replacing the Notebook Feet 5.4 Notebook Feet5.5 Memory Expansion Board Removal and Replacement Procedures Reverse the above procedure to install a memory expansion boardMaintenance and Service Guide 7. Pull the board away from the socket at a 45-degree angleRemoving the Mini PCI Compartment Cover 5.6 Mini PCI Communications Board8. Pull the board away from the socket at a 45-degree angle Removing the RTC battery 5.7 RTC BatteryRemoving the Optical Drive 5.8 Optical DriveRemoval and Replacement Procedures 5.9 KeyboardMaintenance and Service Guide Removing the Keyboard ScrewsMaintenance and Service Guide Removal and Replacement Procedures4. Turn the notebook right-side up with the front facing you 5. Open the notebook9. Remove the keyboard Removing the Switch Cover 5.10 Switch CoverRemoving the Speaker Cover Screws 5.11 Speaker CoverRemoval and Replacement Procedures Reverse the above procedure to install the speaker coverMaintenance and Service Guide 7. Slide the speaker cover back 2 to disengage it from the notebookRemoving the Fan 5.12 Fan5.13 Heat Sink Removal and Replacement Procedures Reverse the above procedure to install the heat sinkMaintenance and Service Guide Removing the Thermal Grease From the Heat Sink and ProcessorRemoval and Replacement Procedures 5.14 ProcessorSpare Part Number Information 5-24Removal and Replacement Procedures Reverse the above procedure to install the processorMaintenance and Service Guide 3. Lift the processor straight up 2 and remove itRemoval and Replacement Procedures 5.15 Display AssemblySpare Part Number Information 5-26Removal and Replacement Procedures Disconnecting the Display CableMaintenance and Service Guide 5. Disconnect the display video cable 2 from the system board7. Remove the following screws Reverse the above procedure to install the display assembly 10. Lift the display assembly straight up and remove itRemoving the Display Assembly Removal and Replacement ProceduresSpare Part Number Information 5.16 Top CoverMaintenance and Service Guide Removal and Replacement Procedures5. Remove the following screws Three PM2.5×9.5 screws 1 along the front edge of the notebook6. Turn the notebook right-side up with the rear panel facing you Disconnecting the Bluetooth Wireless Module and Speaker Cables 11. Position the notebook so the front faces forward Removal and Replacement Procedures Reverse the above procedure to install the top coverMaintenance and Service Guide 14. Remove the top coverBluetooth wireless communications board 5.17 Bluetooth Board338134-01 3. Disconnect the Bluetooth board cable 1 from the Bluetooth board Spare Part Number Information 5.18 SD Card Slot Board and Cable2. Disconnect the SD Card slot board cable 1 from the system board Removal and Replacement Procedures 5.19 VGA Board and ShieldSpare Part Number Information 5-404. Remove the VGA board and shield Replacing the Thermal Pads on the VGA Board and Shield 5.20 Modem and CableSpeaker cover Section Display assembly Section Top cover Section Spare Part Number Information 5.21 System BoardMaintenance and Service Guide Removal and Replacement Procedures2. Disconnect the SD Card slot board cable 1 from the system board Removing the System Board Screws4. Lift the right side of the system board approximately Dimensions SpecificationsStand-alone power requirements TemperatureNotebook Continued SpecificationsRelative humidity noncondensing ShockDimensions SpecificationsPixel resolution Maintenance and Service GuideDimensions SpecificationsPixel resolution Number of colorsDimensions SpecificationsPixel resolution Maintenance and Service GuideDimensions Specificationstemperature 80-GBWeight SpecificationsPower supply DimensionsAccess time SpecificationsApplicable disc Center hole diameterAccess time SpecificationsMaintenance and Service Guide Applicable discAccess time SpecificationsApplicable disc Center hole diameterAccess time SpecificationsMaintenance and Service Guide Applicable discHardware SpecificationsSystem FunctionMaintenance and Service Guide SpecificationsHardware SystemSpecifications shipping configurationI/O Address System FunctionSpecifications shipping configurationMaintenance and Service Guide I/O AddressSpecifications shipping configurationI/O Address System FunctionSignal Connector Pin AssignmentsSignal Maintenance and Service GuideSignal Connector Pin AssignmentsSignal SignalSignal Connector Pin AssignmentsSignal Maintenance and Service GuideSignal Connector Pin AssignmentsSignal SignalSignal Connector Pin AssignmentsSignal Maintenance and Service Guide3-Conductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Power Cord Set Requirements Country-Specific RequirementsApplicable Note CountryMaintenance and Service Guide Power Cord Set RequirementsApplicable Note CountryMaintenance and Service Guide Screw ListingHead Where usedColor LengthMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×7.0 Screw LocationsMaintenance and Service Guide Where usedHead ColorMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×7.0 Screw LocationsMaintenance and Service Guide Where usedHead ColorMaintenance and Service Guide Where usedTable C-4 Phillips PM2.5×5.0 ScrewMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsMaintenance and Service Guide Where usedHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationHead Where usedColor LengthMaintenance and Service Guide Where usedTable C-5 Phillips PM2.5×15.0 Screw ContinuedMaintenance and Service Guide Where usedHead ColorMaintenance and Service Guide Where usedTable C-6 Phillips PM2.5×3.0 ScrewHead Where usedColor LengthMaintenance and Service Guide Where usedTable C-8 Phillips PM2.0×9.0 Spring-Loaded ScrewMaintenance and Service Guide Where usedHead ColorIndex Page Page Page Index-5