Manuals / HP / Computer Equipment / Laptop

HP X1215AP, X1027AP, X1026AP, X1023AP Troubleshooting, Computer Setup and Diagnostics Utilities

Models: X1078AP X1086AP X1062AP X1210AP X1042AP X1002US X1089AP X1028AP X1050US

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Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft® Windows®.

Maintenance and Service Guide

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HP X1215AP, X1027AP, X1026AP, X1023AP, X1020EA, X1018CL, X1012EA manual Troubleshooting, Computer Setup and Diagnostics Utilities

Contents

HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Maintenance and Service GuideHP Pavilion Widescreen Notebook zt3000 Notebook PCCompaq Presario Widescreen Notebook PC Second Edition October Maintenance and Service Guide HP Pavilion Widescreen Notebook zt3000HP Compaq Business Notebook nx7000 First Edition July Document Part Number1 Product Description Contents2 Troubleshooting 3 Illustrated Parts Catalog4 Removal and Replacement Preliminaries 5 Removal and Replacement ProceduresContents 6 Specifications A Connector Pin Assignments B Power Cord Set RequirementsC Screw Listing Index Product Description Model Naming Conventions 1.1 ModelsHP Pavilion zt3000, HP Compaq nx7000 and Compaq Presario DescriptionHP Pavilion zt3000 Models Maintenance and Service Guideand Compaq Presario HP Pavilion zt3000, HP Compaq nx7000HP Pavilion zt3000 Models Continued Product DescriptionPeople’s Republic Maintenance and Service Guide HP Pavilion zt3000 Models ContinuedProduct Description HP Compaq nx7000 Models Product DescriptionMaintenance and Service Guide HP Compaq nx7000 Models ContinuedHP Compaq nx7000 Models Continued Product DescriptionMaintenance and Service Guide HP Compaq nx7000 Models ContinuedHP Compaq nx7000 Models Continued Product Description1-10 Maintenance and Service Guide HP Compaq nx7000 Models Continued1-11 HP Compaq nx7000 Models Continued Product Description1-12 Product Description Maintenance and Service GuideCompaq Presario X1000 Models 1-13Compaq Presario X1000 Models Continued Product Description1-14 Product Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-15Compaq Presario X1000 Models Continued Product Description1-16 Product Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-17Compaq Presario X1000 Models Continued Product Description1-18 Product Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-19Compaq Presario X1000 Models Continued Product Description1-20 Product Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-211.2 Features Support for the following optical drives 1.3 Clearing a Password 1.4 Power Management Front and Left-Side Components 1.5 External ComponentsMaintenance and Service Guide Product DescriptionComponent Maintenance and Service GuideFront and Left-Side Components FunctionComponent Maintenance and Service GuideRear Panel and Right-Side Components FunctionFunction Maintenance and Service GuideComponent Product DescriptionProduct Description Maintenance and Service GuideKeyboard Components 1-30Function Maintenance and Service GuideComponent num lk keyFunction Top ComponentsComponent Product DescriptionComponent Maintenance and Service GuideTop Components Continued FunctionComponent Bottom ComponentsBottom Components FunctionComponent Maintenance and Service GuideBottom Components Continued Function1.6 Design Overview Troubleshooting 2.1 Computer Setup and Diagnostics UtilitiesUsing Computer Setup File Menu Selecting from the File MenuMaintenance and Service Guide SelectSecurity Menu Selecting from the Security MenuTroubleshooting SelectMaintenance and Service Guide Selecting from the Advanced MenuTroubleshooting SelectSelect TroubleshootingAdvanced Menu Continued To Do ThisFlowchart 2.2 Troubleshooting FlowchartsTroubleshooting Flowcharts Overview TroubleshootingFlowchart 2.1-Initial Troubleshooting Go to Flowchart No Power2. Ensure that the AC power source is active Flowchart 2.2-No Power, PartPower up Flowchart 2.8, Nonfunctioning Port Replicatorpower supply if applicable Flowchart 2.3-No Power, PartTroubleshooting 2-10power cord Flowchart 2.4-No Power, PartContinued from Flowchart 2.3, No Power, Part active?2-12 Flowchart 2.5-No Power, PartTroubleshooting itemsFlowchart 2.6-No Video, Part Continued from Flowchart No Video, Part Remove Flowchart 2.7-No Video, PartTroubleshooting Maintenance and Service GuideMaintenance and Service Guide Flowchart 2.8-Nonfunctioning Port Replicator if applicableTroubleshooting 2-15Flowchart 2.9-No Operating System OS Loading Troubleshooting2-16 Maintenance and Service Guide Flowchart 2.10-No OS Loading, Hard Drive, PartTroubleshooting Check the Setup utility for correct booting orderFlowchart 2.11-No OS Loading, Hard Drive, Part System RestoreFlowchart 2.12-No OS Loading, Hard Drive, Part Flowchart 2.13-No OS Loading, CD- or DVD-ROM Drive Troubleshooting2-20 Maintenance and Service Guide Flowchart 2.14-No Audio, PartTroubleshooting 2-21driver in OS configured? Flowchart 2.15-No Audio, PartTroubleshooting 2-22Maintenance and Service Guide Flowchart 2.16-Nonfunctioning DeviceTroubleshooting Reseat deviceMaintenance and Service Guide Flowchart 2.17-Nonfunctioning KeyboardTroubleshooting 2-24Maintenance and Service Guide Flowchart 2.18-Nonfunctioning Pointing DeviceTroubleshooting Reseat internal pointing device connector2-26 Flowchart 2.19-No Network/Modem ConnectionTroubleshooting Replace jack or have jack activatedIllustrated Parts Catalog 3.1 Serial Number LocationNotebook Major Components 3.2 Notebook Major ComponentsMaintenance and Service Guide Illustrated Parts CatalogNumber Maintenance and Service GuideItem Description Illustrated Parts CatalogMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog Spare Part Bluetooth wireless communications boardMaintenance and Service Guide DescriptionMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog Maintenance and Service Guide PC Card assembly not illustratedLeft and right wireless antennae with cables Spare PartMaintenance and Service Guide Notebook Major ComponentsIllustrated Parts Catalog Spare Part Battery pack, 8-cell, 4.4-wHMaintenance and Service Guide DescriptionMiscellaneous Plastics Kit Components 3.3 Miscellaneous Plastics Kit ComponentsMaintenance and Service Guide Illustrated Parts CatalogMiscellaneous Plastics Kit Components Spare Part Number Miscellaneous Cable Kit Components 3.4 Miscellaneous Cable Kit ComponentsMaintenance and Service Guide Item DescriptionMiscellaneous Doors/Covers Kit Components 3.5 Miscellaneous Doors/Covers Kit ComponentsMaintenance and Service Guide Item DescriptionItem Description 3.6 Mass Storage DevicesMass Storage Devices NumberMaintenance and Service Guide 3.7 MiscellaneousPower cords DescriptionMiscellaneous not illustrated Power cordsSpare Part Information Continued DescriptionRemoval and Replacement Preliminaries 4.1 Tools Required4.2 Service Considerations Cables and ConnectorsPlastic Parts 4.3 Preventing Damage to Removable Drives 4.5 Packaging and Transporting Precautions 4.4 Preventing Electrostatic Damage4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Event Removal and Replacement PreliminariesMaintenance and Service Guide MaterialRemoval and Replacement Procedures Maintenance and Service Guide 5.1 Serial NumberRemoval and Replacement Procedures Serial Number LocationMaintenance and Service Guide 5.2 Disassembly Sequence ChartRemoval and Replacement Procedures # of Screws5.3 Preparing the Notebook for Disassembly Spare Part Number InformationReverse the above procedure to install the battery pack c. Lift the front edge of the battery pack up and swing it backd. Remove the battery pack Removing the Battery Pack5. Remove the hard drive by following these steps f. Remove the hard drive shield 2 and connector 3 from the hard drive 5.4 Notebook Feet Replacing the Notebook Feet5.5 Memory Expansion Board Maintenance and Service Guide Reverse the above procedure to install a memory expansion boardRemoval and Replacement Procedures 7. Pull the board away from the socket at a 45-degree angle5.6 Mini PCI Communications Board Removing the Mini PCI Compartment Cover8. Pull the board away from the socket at a 45-degree angle 5.7 RTC Battery Removing the RTC battery5.8 Optical Drive Removing the Optical DriveMaintenance and Service Guide 5.9 KeyboardRemoval and Replacement Procedures Removing the Keyboard Screws4. Turn the notebook right-side up with the front facing you Removal and Replacement ProceduresMaintenance and Service Guide 5. Open the notebook9. Remove the keyboard 5.10 Switch Cover Removing the Switch Cover5.11 Speaker Cover Removing the Speaker Cover ScrewsMaintenance and Service Guide Reverse the above procedure to install the speaker coverRemoval and Replacement Procedures 7. Slide the speaker cover back 2 to disengage it from the notebook5.12 Fan Removing the Fan5.13 Heat Sink Maintenance and Service Guide Reverse the above procedure to install the heat sinkRemoval and Replacement Procedures Removing the Thermal Grease From the Heat Sink and ProcessorSpare Part Number Information 5.14 ProcessorRemoval and Replacement Procedures 5-24Maintenance and Service Guide Reverse the above procedure to install the processorRemoval and Replacement Procedures 3. Lift the processor straight up 2 and remove itSpare Part Number Information 5.15 Display AssemblyRemoval and Replacement Procedures 5-26Maintenance and Service Guide Disconnecting the Display CableRemoval and Replacement Procedures 5. Disconnect the display video cable 2 from the system board7. Remove the following screws Removing the Display Assembly 10. Lift the display assembly straight up and remove itReverse the above procedure to install the display assembly Removal and Replacement Procedures5.16 Top Cover Spare Part Number Information5. Remove the following screws Removal and Replacement ProceduresMaintenance and Service Guide Three PM2.5×9.5 screws 1 along the front edge of the notebook6. Turn the notebook right-side up with the rear panel facing you Disconnecting the Bluetooth Wireless Module and Speaker Cables 11. Position the notebook so the front faces forward Maintenance and Service Guide Reverse the above procedure to install the top coverRemoval and Replacement Procedures 14. Remove the top cover5.17 Bluetooth Board Bluetooth wireless communications board338134-01 3. Disconnect the Bluetooth board cable 1 from the Bluetooth board 5.18 SD Card Slot Board and Cable Spare Part Number Information2. Disconnect the SD Card slot board cable 1 from the system board Spare Part Number Information 5.19 VGA Board and ShieldRemoval and Replacement Procedures 5-404. Remove the VGA board and shield 5.20 Modem and Cable Replacing the Thermal Pads on the VGA Board and ShieldSpeaker cover Section Display assembly Section Top cover Section 5.21 System Board Spare Part Number Information2. Disconnect the SD Card slot board cable 1 from the system board Removal and Replacement ProceduresMaintenance and Service Guide Removing the System Board Screws4. Lift the right side of the system board approximately Stand-alone power requirements SpecificationsDimensions TemperatureRelative humidity noncondensing SpecificationsNotebook Continued ShockPixel resolution SpecificationsDimensions Maintenance and Service GuidePixel resolution SpecificationsDimensions Number of colorsPixel resolution SpecificationsDimensions Maintenance and Service Guidetemperature SpecificationsDimensions 80-GBPower supply SpecificationsWeight DimensionsApplicable disc SpecificationsAccess time Center hole diameterMaintenance and Service Guide SpecificationsAccess time Applicable discApplicable disc SpecificationsAccess time Center hole diameterMaintenance and Service Guide SpecificationsAccess time Applicable discSystem SpecificationsHardware FunctionHardware SpecificationsMaintenance and Service Guide SystemI/O Address shipping configurationSpecifications System FunctionMaintenance and Service Guide shipping configurationSpecifications I/O AddressI/O Address shipping configurationSpecifications System FunctionSignal Connector Pin AssignmentsSignal Maintenance and Service GuideSignal Connector Pin AssignmentsSignal SignalSignal Connector Pin AssignmentsSignal Maintenance and Service GuideSignal Connector Pin AssignmentsSignal SignalSignal Connector Pin AssignmentsSignal Maintenance and Service GuidePower Cord Set Requirements 3-Conductor Power Cord SetGeneral Requirements Applicable Note Country-Specific RequirementsPower Cord Set Requirements CountryApplicable Note Power Cord Set RequirementsMaintenance and Service Guide CountryScrew Listing Maintenance and Service GuideColor Where usedHead LengthHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×7.0 Screw LocationsHead Where usedMaintenance and Service Guide ColorHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×7.0 Screw LocationsHead Where usedMaintenance and Service Guide ColorTable C-4 Where usedMaintenance and Service Guide Phillips PM2.5×5.0 ScrewHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationColor Where usedHead LengthTable C-5 Where usedMaintenance and Service Guide Phillips PM2.5×15.0 Screw ContinuedHead Where usedMaintenance and Service Guide ColorTable C-6 Where usedMaintenance and Service Guide Phillips PM2.5×3.0 ScrewColor Where usedHead LengthTable C-8 Where usedMaintenance and Service Guide Phillips PM2.0×9.0 Spring-Loaded ScrewHead Where usedMaintenance and Service Guide ColorIndex Page Page Page Index-5