Frequently Asked Questions
Interactive Program Guide
Q. What are the icons (little pictures) at the bottom of the screen?
A. Quick Menu Icons are available to help you find what you’re looking for faster. The Quick Menu lets you quickly go to other areas of the guide, such as Movies or Favorites menu. Once you have selected a program title by highlighting it and pressing OK, you can use the Action Icons on the information screens to set Reminders and Parental Locks, schedule Recordings, BUY programs and more.
Q. How do I tell what the icons mean?
A. You will find descriptive text in the Instant Information area when you have an icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for OND and PPV programs. Playback Control Icons will appear only for recorded programs or rented On Demand (OND) titles. Descriptive text appears beneath the row of these icons.
Q. I can’t see the entire program title in the listings grid.
A. Some program titles are too long to fit in the space provided in the grid. You might see “…” to indicate there is more to the title. (For example:“Third Rock From the Sun” might look like “Third Rock…”). Highlight the program and check the Instant Information area at the top of the grid for program title and other valuable information, including rating, actors, start/end times, etc.
Q. What is the graphic bar that appears when I change channels?
A. The Flip Bar appears for a few seconds as you’re changing channels to provide important information about programs. You will find the name of the current program, start and end times and channel number.
Q. How do I get information on programs?
A.
Q. What is the red light on my box and/or what is the envelope on the screen?
A. Occasionally your cable provider may send a Message to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have read it.
Q. How do I set my digital audio language?
A. Not only can you choose the language that displays in the
Q. What if I forget my Parental Locks/Purchase PINs?
A. You must call your local cable company to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.
FREQUENTLY ASKED QUESTIONS
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