Q. How long can I pause live TV?
A. You can pause up to 90 minutes of standard programming; less with analog and HD programming.
Q. How far back can I rewind live TV?
A. You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel.
Q. Can I use Instant Replay?
A. Yes. If your remote control is equipped with a REPLAY button, press it to Instantly Replay the last 15 seconds of the program. If there is no REPLAY button, use the PAGE 6 button on your remote.
Q. If I’m watching a program in progress and want to record it, can I record from the beginning? A. No. Currently, the DVR begins recording at the point in the program you pressed RECORD
.
Q. How can I catch up to the live point of a program after I’ve paused it?
A. Press the LIVE button (if available) or the 6 button on the remote. Or, you can FAST FORWARD
to the point of live programming. The
Troubleshooting
Q. Why doesn’t the
A. Make sure your remote is in the Cable mode. Press the CABLE button on the remote.
Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?
A. No. These items will not be lost if the terminal loses its power.
Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down.
A. If the terminal was just installed, it takes approximately
Q. I can’t see the edges of the
A. Select the Adjust Screen Position option from the Setup screen. Press the 5634buttons until the arrows on the screen are centered.
Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work. A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your cable company.
Q. I have no video, a snowy picture, or I cannot tune to any of the digital channels.
A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote).
Q. Why won’t my remote control respond when I press a button?
A. Go through this quick checklist to determine the problem:
1.Press the CABLE button on the remote to make sure it is in Cable mode. Try using the remote again. Move to Step 2 if necessary.
2.If the remote is still not functioning correctly, press the CHAN 56button on the front of the terminal. If the channel changes, there is a problem with the remote control. The batteries or the remote control itself may need to be replaced.
FREQUENTLY ASKED QUESTIONS
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