5 TROUBLESHOOTING

Problem

Possible Solution

 

 

There is no

Verify that the TV is powered on and set to the appropriate input source for the

video on the

DCX set-top.

TV screen

Verify that the DCX set-top is powered on and tuned to an authorized cable

 

 

channel.

 

Verify that all video cables between the DCX set-top and the TV are firmly

 

connected.

 

Verify that the coaxial cable feed is firmly connected to the DCX set-top and the

 

wall jack.

 

• If the DCX set-top video output is connected to a home theater unit,

 

verify that the home theater unit is powered on and set to the appropriate

 

input source.

 

• If the DCX set-top video output is connected to a TV through an HDMI™

 

connection, power off the TV and then power off the DCX set-top. Wait

 

one second and then power on the devices.

 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i)

 

available on the DCX set-top. To select a different format:

 

1. Ensure that your DCX set-top is plugged into a power outlet and is turned

 

off.

 

2. Press the MENU key on the remote control. Your settings are displayed on

 

the DCX set-top OSD.

 

3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

 

4. Press the ► key to cycle through the available output formats until a

 

picture displays on the TV.

 

 

No graphics

If you use the IEEE-1394 connection, on-screen graphics, including closed

or program

captions and program guides, are not displayed by the DCX set-top. On-screen

guides

graphics and captions may still be overlaid by the TV, if enabled. Alternatively,

appear on

use HDMI™ or component video instead.

the TV

 

screen

 

 

 

No closed

Verify on the User Settings menu that closed captions are enabled on the DCX

captions

set-top.

display

Verify that closed captions are enabled on the TV.

 

 

Note: Closed captioning may not be available on the current program.

 

 

There are

Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn

black bars to

on the 4:3 OVERRIDE feature in the User Settings menu. This enables most

the right and

widescreen TVs to stretch the video to fill the screen (see the TV manual for

left of the

information about stretching 4:3 video).

picture

• If the DCX3200 is connected to a widescreen TV, verify that the TV TYPE

 

 

is set to 16:9 in the User Settings menu.

 

Many HD programs are broadcast in pillar-box format with black bars to the left

 

and right of the picture. These programs are broadcast in 16:9 HD formats,

 

even though the video is not 16:9.

 

 

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