Motorola DCX3200 5 TROUBLESHOOTING

5 TROUBLESHOOTING

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

Problem	Possible Solution
The DCX set-	The DCX set-top may have received a software update and may not power on
top will not	while the new software is being installed. Try again in a few minutes.
power on	• Verify that the AC power cord is connected to the DCX set-top and an AC
	outlet. Unplug the DCX set-top from the AC outlet, plug it back in, and
	then press the POWER button on the remote control.
	• If the DCX set-top is connected to a switched outlet on another unit,
	verify that that unit is powered on. Unplug the power cord from the DCX
	set-top’s AC outlet, plug it back in, and then press the POWER button on
	the remote control. It is recommended to use an unswitched outlet, if
	possible.
The remote	Verify that the remote control is in Cable mode.
control does	Verify that there are no obstructions between the remote control and the DCX
not work
	set-top. Aim the remote control directly at the DCX set-top, not the TV or VCR.
	The angle between the remote control and the DCX set-top may be too large.
	Stand in front of the DCX set-top and not too far to either side.
	• Press and release operation keys one at a time, firmly and deliberately.
	• Check the batteries in the remote control. Install new batteries if needed.
There is no	Verify that the mute button on the DCX set-top or the remote control has not
audio when	been pressed. Press mute on the remote control to restore sound.
viewing	• If the DCX set-top audio output is connected to the TV, verify that the
cable
	mute button on the TV has not been pressed.
channels
	• If the DCX set-top audio output is connected to a home theater receiver,
	verify that the receiver is set to the appropriate input source and the mute
	button on the receiver has not been pressed.
	• Verify that you have the correct cables for the audio connections.
	• Verify that the audio cables are firmly connected between the DCX set-
	top and the audio playback device (TV, receiver, DVD player, etc.).
There is no	Not all programs feature full Dolby® Digital [5.1] or Dolby® Digital Plus [7.1]
audio from	surround sound. In some cases, the programs may only contain left and right
the center	stereo audio.
and/or	• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the
surround
	DCX set-top and the home theater receiver.
speakers of
	• Verify that the home theater receiver is set to a surround sound audio
a home
	mode (Dolby Pro Logic®, Dolby Pro Logic II®, Dolby Pro Logic IIx®).
theater
receiver	• Verify that the receiver is properly configured to work with all connected
connected to	speakers.
the DCX set-
top

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