Motorola DTR2430, DTR2450 manual Troubleshooting, Symptom, Try This

Chapter 6 Troubleshooting

Symptom	Try This:
Display shows "User Not	Target radio is in a call, try again after 30 seconds to determine if call has been
Available" when PTT pressed	completed. Target radio is out of range. At least one radio (Private or Group call)
	must be turned on and within range to transmit.
No Power	Recharge or replace Li-Ion battery.
Message not transmitted	Make sure Push to Talk is completely pressed while transmitting.
	Recharge or replace battery. Verify that radio is programmed correctly.
Cannot receive Private calls	Verify that the radio is on your home channel.
Cannot receive Public Group	Make sure that the PublicGroup has the same Channel and PublicGroup ID.
Cannot access Remote Monitor,	Make sure that Manager Mode has been enabled in Programming.
Time or Remote Disable
(DTR2450 only)
Time Update not received	Private ID of the transmitting radio must be in the Contact List of a receiving radio
	to accept a Time / Date update.
Limited talk range	Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease
	range. Check for clear line of sight to improve range.
Message not received	Confirm radios have been properly programmed.
	Recharge or replace battery.
Poor audio quality	Radios are too close together. They must be at least 5 feet apart.
	Radios are too far apart or obstacles are interfering with transmission.
Low batteries	Recharge or replace batteries. Extreme operating temperatures affect battery life.
Cannot see all PrivateGroups in	Manager Mode must be enabled to see PrivateGroups not on your home channel
Contact List	or of which you are not a member.
Display shows "Please Try	The radio is busy. Try calling again.
Again" when PTT pressed
Cannot see any Private contacts	Check to see if the Private contact is set to Group Only. A Private contact that is set
in the Contact List	to Group Only will not see Private contacts in the Contact List.
Cannot add maximum number of	To increase communications security, PrivateGroups reuse Private IDs in the
PrivateGroups	system. Therefore, the number of PrivateGroups allowed cannot be more than the
	number of Private contacts in the system. Adding more Private contacts will allow
	more PrivateGroups to be entered, until the maximum is reached.
Display shows “ID Not Available”	No ID is available since all have already been used to create a
when trying to add a	PrivateGroup. Adding more Private contacts allows more additional
PrivateGroup	PrivateGroups, until the maximum amount.