Motorola i390 manual Frequently Asked Questions, Relax Nextel Customer Care is here to help

Useful Information

Frequently Asked Questions

Q.Which services or calling features follow me when I travel?

A.All digital cellular calling services, including Voice Mail, Paging and related features follow you no matter where you use your phone on the Nextel National Network. Nextel Direct ConnectSM can only be used in your local market.

Q.What number is dialed to reach me when I’m traveling on the Nextel National Network?

A.Every Nextel subscriber gets a regular 10-digit Personal Telephone Number — a 3-digit area code, plus a 7-digit local number. This number is used just like any phone number. And it doesn’t matter where you’re traveling ...

you’ll get the call. However, if you are traveling long distance and someone calls you from your home market using only your 7-digit number, you will be charged long distance for the call.

Q.How are calls on the Nextel National Network priced?

A.Local calls are priced according to your home market rates, no matter where you are on the Nextel National Network. For long distance calls, you are charged a flat rate per minute, no matter where you call in the U.S. There are no roaming charges associated with any digital calls made while traveling, and there are no incremental access fees to pay for use of the network.

Q.If I live in Chicago, travel to Denver and make a local call there, how would that call be priced?

A.Local is always local with Nextel! You would be charged local rates, because a local call placed in Denver is a local call, regardless of where your home market is located.

Q.How long will my battery last on standby? What is the talk time?

A.It depends on the battery you are using. The slim+ NiMH 600 mAh battery provided with the phone has approximately 25.5 hours of standby and approximately 150 minutes of talk time.

Useful Information

Q.What do I do if my phone breaks?

A.Call Nextel Customer Care at 1-800-639-6111.

More Questions? Just call 1-800-639-6111, or dial 611 on your Nextel Phone.

Relax!

Nextel Customer Care is here to help.

There are lots of features packed into your Nextel service ...

and into your Nextel Phone. But don’t worry. If, after reading this guide, you still have questions about coverage, billing, Nextel Direct ConnectSM or any other service or feature, call us. We’ll be happy to give you help, explanations and anything else you need to enjoy your Nextel service as soon as possible!

Before you call Nextel Customer Care for service or to resolve an issue, be sure to have your IMEI number and your model number ready. These numbers are located behind the battery on the back of your Nextel Phone. You’ll want to record these numbers, and keep them handy, so that you can replace the battery prior to making your call.

A word about error messages.

If you should see an error message with a 3-character code, note the message and code prior to calling Customer Care so they can best assist you in resolving the problem. For further information, see Error Message index on page 36.

Nextel Customer Care Hotline

Call 1-800-639-6111.

Or dial 611 from your Nextel Phone.

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