StockBoss Interactive for PageWriter/Timeport User’s Guide
15.Troubleshooting Guide
When trying to install the application with Partner, the progress bar stops before the installation is complete. Why?
This usually means that there is not enough memory on the
PageWriter/Timeport. Here are some tips to free up memory:
1.If you haven't already done so, reboot (power off and then on) the unit.
2.Make sure StockBoss has already been removed from the unit. Use the "Customize" application, and then "Delete Applications"
3.Clean up unnecessary messages. Use the "Read" application, and then delete messages from the Inboxes and folders. When you are finished, be sure to empty the Trashcan in the “Read” application and/or the Desktop Trash.
I requested a portfolio update or stock quote but never received a reply. Why not?
It may take up to 3 minutes for the server to receive the message and send back the reply messages to your unit. If this hasn't happened within 10 minutes, most likely the request message wasn’t successfully sent from your PageWriter/Timeport. Check the "Read" application's Outbox, to see if the last message has been sent (look for the check mark next to the message). If it has not been sent, tab to the Menu bar and select the Resend button.
I didn't receive my intra-day (or end-of-day) update. Why not?
Most likely the message was not received properly by your unit. The
Occasionally the screen seems unresponsive. Why?
This usually means that a new update message has arrived and is being processed.
After viewing my Portfolio Update message the pager says the message has transmission errors. Why?
There is a known minor issue with the software. This warning can be safely ignored. Just hit enter to continue operations.
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