QIP2500 User Guide
19
TROUBLESHOOTING Problem Possible Solution
The set-top will
not power on Reconnect the power cord. Be sure the QIP2500 is
plugged into an outlet that is always live.
The set-top may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the set-top
and an AC outlet. Unplug the set-top from the AC outlet,
plug it back in, and then press the POWER button.
If the set-top is connected to a switched outlet on another
unit, verify that that unit is powered on. Unplug the set-top
from the AC outlet, plug it back in, and then press the
POWER button.
Press the POWER button on the set-top front panel instead
of the remote control. The batteries in the remote control
may be depleted.
The remote
control does
not work
Press CABLE on the remote control to ensure the remote
control is in CABLE mode.
Be sure there are no obstructions between the remote
control and the set-top. Aim the remote control directly at
the set-top front panel, not the TV or VCR.
Be sure that nothing is on the QIP2500 or blocking a clear
line of sight between it and the remote control.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the set-top
front panel.
Change the batteries in your remote.