Troubleshooting: Your Array 253

Troubleshooting RAID Controller Modules

CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: In the case of non-redundant configurations, it is recommended that
you turn off the host server before turning off the array to prevent loss of data.
• If the array status LED is solid or blinking amber:
a
In the AMW, select the
Summary
tab, and click on
Storage Array
needs attention
. Follow the listed procedures in the recovery guru(s)
and wait for up to 5 minutes to check if the LED has turned blue. See
"Recovery Guru" on page 232.
b
If following the recovery guru procedures does not solve the problem,
complete the following procedure to further troubleshoot the array.
c
Turn off the host server as appropriate.
d
Remove the RAID controller module and verify that the pins on
backplane and RAID controller module are not bent. See "Removing a
RAID Controller Module Blank" on page 205.
e
Reinstall the RAID controller module and wait for 30 seconds. See
"Installing a RAID Controller Module" on page 208.
f
Check the RAID controller module status LED.
g
Replace the RAID controller module.
h
Turn on the host server.
If the problem is not resolved, see "Getting Help" on page 259.
• If the link status LEDs are not green, see "Troubleshooting Array and
Expansion Enclosure Connections" on page 255.
a
Turn off the server, storage array, and expansion enclosures.
b
Reseat the RAID controller module and reconnect cables on the
storage array and the server.
c
Restart the storage array and wait until array is fully booted.
d
Turn on the server.
book.book Page 253 Wednesday, May 26, 2010 2:14 PM